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Seasonal Customer Care Associate - Remote (Multiple Shifts Available) at BaubleBar. . Location: New York, NY. WHO WE ARE:. . BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally.. . WHAT WE'RE LOOKING FOR:.  . . BaubleBar’s award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team. We’re looking for compassionate, customer-focused individuals who are passionate about helping others and can easily adapt to any situation.. . You thrive in a fast-paced environment, juggling multiple tasks while proactively finding solutions. A positive “no task is too small” mindset and genuine team spirit are musts. We measure success together and always support one another.. . WHAT WE WANT YOU TO DO:.  . . . Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple systems. . Resolve customer issues related to orders, returns, shipping, and product detail. . Collaborate with internal teams to ensure customer satisfaction. . Maintain accurate, detailed records of all customer interactions in our CRM. . Follow company procedures and keep communication aligned with our brand voice and values. . Provide a minimum of 20 hours up to 40 hours per week of support after training (initial training ~10 hrs per week). . Be available during at least one of the following shift windows: . 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST, or 6PM-2AM EST. . Weekend and holiday availability required. . Commit to a temporary, remote role lasting 12-18 weeks. . Attend training starting in November. . . WHAT WE WANT TO SEE:.  . . . Experience in a customer-facing role (e-commerce or retail preferred). . Strong computer skills; able to navigate multiple systems and type at least 40 WPM. . Working knowledge of Kustomer (or another CRM) Shopify, or Netsuite is a big plus. . Ability to manage multiple tasks independently and efficiently. . Meet and maintain individual KPIs (response time, resolution count, customer satisfaction, etc.). . Strong attention to detail, ensuring accurate and thorough record-keeping. . Excellent written and verbal communication skills. . Proficiency with G Suite (Docs, Sheets, etc.). . Reliable, high-speed internet, a personal computer, and a quiet, distraction-free workspace. . A love for accessories! Everyone at BaubleBar is passionate about our products!. . . WHAT WE OFFER:. . . The starting hourly range for this role is $17 - $19. Starting offers within that range will factor in work location, skills, background, and years of relevant experience. . Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand. . .  . .