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Customer Support Administrator, EMEA - Temp at Twist Bioscience. . Location: EUR - Remote. The Customer Support Administrator interfaces with and supports internal customers managing the process of order fulfillment and service operations. In the role, the individual serves as a coordinator for the different tasks in Customer Support and works with cross-functional groups across the company. The position will specifically support Twist’s current product lines consisting of synthetic genes, oligo pools, DNA libraries and NGS products.  . . Key Responsibilities:. . . Creates and validates sales orders. Provides guidance to resolve errors or escalates to Manager for resolution of errors.. . Coordinates the different internal and external requests and makes sure they are received by the responsible parties. . Aides in sales quote generation for the field commercial team.. . Works with internal teams such as Accounting, to ensure a correct invoice generation. . Helps to maintain our databases as needed. . Collaborates with internal and commercial teams to drive on time fulfillment of orders and resolution of issues to meet or exceed customer expectations.. . Works on internal projects from the team’s project log to improve efficiency and processes. . Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures. . All other duties as assigned. . . Qualifications and Requirements:. . The ideal candidate has:. . . relevant professional experience that indicates success in a high throughput manufacturing environment.. . Associates or Bachelors degree in biology, chemistry or related field is desirable.. . experience in customer support is a plus, but direct customer interaction is not immediately required. . a strong attention to detail and a high level of self-organization to reliably work in a remote environment.. . the ability to communicate effectively in writing and verbally in English with a wide variety of people and have strong interpersonal skills.. . demonstrated ability to solve problems and work effectively in a team environment.. . Excellent computer skills using Microsoft Office, G-Suite and ideally Salesforce; experience with ERP software a plus.. . .  . . #unitedkingdom. .