We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

IT Technician II Onsite (San Francisco, CA) at Intelligent Technical Solutions. . Location: San Francisco, CA. . Job Description. . Join Intelligent Technical Solutions, a dynamic and growing company, as our . Technician II. . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.. . Job Responsibilities. . . This role is expected to be able to resolve the following technical issues with little or no assistance: . . Workstation operating system issues of any kind.. . Printer issues of any kind.. . Standard business application (Office, etc.) issues of any kind.. . Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.. . Basic server issues.. . Basic networking issues.. . Answer incoming Quick Fix calls from clients.. . . . Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.. . . Job Qualifications. . . Willing to work full-time on-site, either at the company office or client locations as required.. . Experience with Windows and Mac OS troubleshooting.. . Minimum two years in Helpdesk support or a similar role.. . Skilled in application troubleshooting, PC deployments/imaging, and user profile management.. . Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.. . Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.. . Experience with Managed Service Providers (MSPs) is highly desirable.. . Active IT Certifications are preferred.. . Valid driver's license, vehicle insurance, and access to a vehicle for client visits.. . . Job KPI's. . . Utilization:. The percentage of time that you are on the clock and billing time to client tickets. . CSAT:. Scores filled out by clients using the rating system in tickets. . Quality Score:. Assessments performed by the training and quality team.. . First-touch closed:. Each ticket that is completed with only one time entry contributes to this number. . . Compensation. . Pay rate ranges from . $31.31/hr up to $35.97/hr. and may vary by experience and location.. . Benefits. . . Medical Insurance Plan. . Dental & Vision. . Life Insurance. . Disability Coverage. . Paid Time Off (starts at 15 days per year). . Maternity/Paternity Leave. . Paid US Holiday. . Retirement Plan. . Salary Advancement/Loan. . Health & Wellness Program. . Company-paid training and certification. . Supplemental Life Insurance (Employee-paid). . Supplemental Health Plans (Employee-paid). . .  . . You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.. . Step 1: Please go to this link for a short technical quiz: . PRE-EMPLOYMENT ASSESSMENT. . Step 2: Complete this pre-recorded video interview: . PRE-RECORDED VIDEO INTERVIEW.