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IT Technician I (Olympia, WA) at Intelligent Technical Solutions. . Location: Olympia, WA. Job Description. . Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.. . Job Responsibilities. . This role is expected to be able to resolve the following technical issues with little or no assistance:. . . Workstation operating system issues of any kind.. . Printer issues of any kind.. . Standard business application (Office, etc.) issues of any kind.. . Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.. . Basic networking troubleshooting related to desktop connectivity.. . Answer incoming Quick Fix calls from clients.. . . Job Qualifications. . . Willing to work full-time on-site, either at the company office or client locations as required.. . Experience with Windows and Mac OS troubleshooting.. . Prior experience in Helpdesk support or a similar role.. . Skilled in application troubleshooting, PC deployments/imaging, and user profile management.. . Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.. . Experience with Managed Service Providers (MSPs) is highly desirable.. . Valid driver's license, vehicle insurance, and access to a vehicle for client visits.. . . Job KPI's. . . Utilization: The percentage of time that you are on the clock and billing time to client tickets. . CSAT: Scores filled out by clients using the rating system in tickets. . Quality Score: Assessments performed by the training and quality team.. . First-touch closed: Each ticket that is completed with only one time entry contributes to this number. . . Compensation. . Pay rates start at . $19.93/hr up to $26.93/hr. and vary by experience and location.. . Pay increase depends on the acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring.. (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST, or MCP.). . Benefits. . . Medical Insurance Plan. . Dental & Vision. . Life Insurance. . Disability Coverage. . Paid Time Off (starts at 15 days per year). . Maternity/Paternity Leave. . Paid US Holiday. . Retirement Plan. . Salary Advancement/Loan. . Health & Wellness Program. . Company-paid training and certification. . Supplemental Life Insurance (Employee-paid). . Supplemental Health Plans (Employee-paid). . . You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). . Then, someone from our team will reach out to you as soon as possible. :. . Step 1: Complete this pre-recorded video interview: . PRE-RECORDED VIDEO INTERVIEW. . Step 2: Please go to this link for a short technical quiz:.  . PRE-EMPLOYMENT ASSESSMENT