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Customer Retention Specialist at 1-800 Contacts. . Location: Draper, UT (Remote). Who we are. . SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.. . Why you want this job. . At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. Our Customer Retention / Outbound Sales Representatives provide an abundance of solutions to help fulfill our customers contact lens needs. You’ll have the opportunity to help the company further one of its largest initiatives helping consumers understand our Express Exam platforms and the benefits of having more control of their contact lens prescription. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!. . The details. . . Start Date: 3/23/26. . Training: Training three weeks, M-F, 10 am to 5 pm MST, fourth week and beyond you will work your assigned schedule and working remotely from approved locations. . Full-time (40 hours per week). . Starting base pay: $15/hour plus bonus potential. . Shifts between 7am-7pm MST. . Shifts will not change for at least three months. . Required Saturday shift. . . Why you'll love us. . . Monthly performance bonuses for those who qualify. . Coaching and mentorship from leaders and mentors passionate about your growth. . Bi-Annual performance reviews. . A safe, respectful, and inclusive work environment. . . What you'll do. . . Process automated outbound calls to existing customers about upcoming expiring prescriptions and reorder reminders. . Consult customers on the best value for their contact lens purchases on each call. . Support customers through other platforms when business needs arise, including, but not limited to outbound support calls, inbound calls, chat, mms, and emails. (Training will be provided where needed). . Identify and resolve concerns in a way that creates a positive customer experience. . Maintain high performance metrics including revenue per call (again, sales), quality, availability, and timeliness metrics. . Be able to problem solve and think fast keeping the customer and company in mind. . Abide by 1-800 Contacts policies and procedures as identified and amended from time to time. . Live the company values: Big Hearted, Unconventional, Tenacious, Better Together. . Perform other duties as assigned by leadership. . . What you'll need. . . High school diploma (or GED equivalent). . Great typing skills (at least 35 words per minute). . Technical aptitude. . Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better. . A private, dedicated workplace, free from interruption or distraction that provides confidentiality. . Positive, solution-oriented mindset. . Ability to show up to work on time and work your scheduled shift. . . Perks. . . Amazing medical, dental, and vision coverage. . 401(k) match. . Free eye exams for your immediate family and dependents. . Deep discounts on contact lenses, glasses lenses and glasses frames. . Tuition reimbursement for eligible courses. . . Approved remote working locations (permanent residence): North Carolina, Texas, Utah. . We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.. . #LI-Remote. To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below.. . It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.. United States Remote Salary Range. $15. - . $15. . USD. *For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina. . It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.. United States Remote Hourly Range. $15. - . $15. . USD