We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

SVP, Customer Experience at Rentable. . Location: Remote. We’re Changing the PropTech Industry. . We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates. . . We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.. . While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. . . About Our Products. . ApartmentIQ. is the all-in-one data platform powering smarter decisions across multifamily, covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, . MavenAI. , delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.. . The Role. . We are seeking an innovative and customer-centric SVP of Customer Experience to lead all post-sale functions across implementation, customer success, and support. You will report directly to the Founder/CEO, Alec Slocum, and work alongside him to align the company vision and roadmap.. . As the SVP of Customer Experience, you are responsible for developing and executing a strategy to drive new revenue growth, retain existing clients, and deliver continuous, differentiated innovation to maintain our position as the leading platform for property management companies. You have a track record of developing your teams through strong process maturity and career development plans, and you have a track record of elevating new leaders within your organization as a result. You serve your team, you obsess over your customers, and you execute with precision and impact.. . What You'll Do:. . . Bring an innovative, AI-first thought process to our customer experience organization. Design customer-centric processes that leverage AI, not just for efficiency gains, but as a core driver of scalable, automated programs that delight customers.. . Lead and scale all post-sale customer-facing functions: customer success, customer support, and onboarding/implementation.. . Build a world-class customer experience that enables rapid time-to-value, drives platform adoption, and ensures long-term retention and satisfaction.. . Implement a tiered customer engagement model that reflects agency size, complexity, and use case diversity.. . Establish and track key performance indicators (KPIs), including GRR, NRR, CSAT, time-to-value, etc.. . Implement scalable systems, tools, reporting, and processes with a focus on operational rigor and efficiency. Drive data-driven decision-making and performance measurement at all levels.. . Design customer health frameworks, account plans, and success playbooks to proactively manage risk and drive expansion.. . Serve as a strategic advisor to customers and internal stakeholders, representing the voice of the customer across product, sales, and marketing.. . Ensure that customers realize value as quickly as possible and maintain high satisfaction levels throughout their lifecycle.. . Champion the voice of the customer within the organization to enhance customer experience and outcomes.. . Create feedback loops with the Product team to inform roadmap priorities based on customer experience.. . Foster a culture of operational rigor, accountability, and mission-driven customer partnership.. . . What We’re Looking For:. . . 8+ years of customer-facing leadership experience in SaaS in a relevant growth stage. . Deep experience implementing CS technologies and AI-powered solutions to reimagine workflows, eliminate manual effort, and enhance the customer experience at scale.. . Proven experience leading post-sale functions, CS, support, and implementation in a high-growth environment.. . Expertise in hiring, developing, and scaling high-performing teams across remote and hybrid environments.. . Experience with customer lifecycle analytics, CS tooling, and support automation strategies.. . Demonstrated ability to operationalize complex programs while maintaining focus on mission-critical execution.. . Ability to communicate effectively with both technical and operational stakeholders.. . Strategic operator capable of balancing big-picture planning with detail-level, hands-on building approach.. . Data-driven leader with exceptional analytical skills and the ability to translate insights into actionable strategies.. . A natural leader who creates loyalty and trust. You have the ability to energize people and teams, leading to cross-functional collaboration.. . Strong communicator and empathetic leader who can drive cross-functional alignment and execution.. . Bachelor’s degree or equivalent experience required; MBA preferred.. . . Why Choose Us:. . . Remote-First:. We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.. . Competitive Compensation:. We believe in hiring the best and paying accordingly. You’ll receive a. . competitive salary that reflects your impact and expertise.. . Paid Time Off:. Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.. . Your Health Matters. : Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.. . Peace of Mind (On Us):. We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.. . Protection for Your Whole Crew:. Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.. . Invest in Your Future:. Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.. . . If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.. . Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.. . We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.