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Alignment Engineer (Remote) at Intelligent Technical Solutions. . Location: International. . Job Description. . The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.. . Job Responsibilities. . . Perform Remote Standards and Alignment Reviews.. . Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.. . Develop and maintain technical knowledge of assigned Clients’ environments.. . Conduct thorough checking, updating and accuracy of Clients’ information and documentation.. . Be responsible for upholding best practices, and reporting recommendations to the vCIO.. . Identify Client technical risk and collaborate with internal teams appropriately.. . Contribute to the maintenance of the ITS Standards Library.. . Actively participate in the Standards and Alignment Committee. . Develop both technical and business acumen relating to Client sites. . Proactively maintain and improve Clients’ infrastructure remotely.. . Review project results for thoroughness, outcomes, documentation, and quality of execution. . Maintain strong client relationships.. . Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry. . Maintaining and keeping all assigned client documentation in order.. . Assist in the training, mentoring and development of staff.. . Perform general office duties as required remotely.. . Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.. . Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.. . Adopt continuous learning and improvement processes in all aspects of the position.. . Implement, participate in, and promote Company Policies and Procedures.. . . Job Qualifications. . Technical Qualifications. . . . 3 years plus previous experience in IT administration and/or technical support experience, or equivalent.. . Knowledge of IT and telecommunications infrastructure, hardware and software applications.. . Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.. . Demonstrated experience with web and internet technologies.. . Tertiary qualifications in Computer Science/Information Technology, or equivalent.. . . Core Competencies & Soft Skills. . . . Strong communication (written and verbal) and interpersonal skills.. . High level organizational, coordination and prioritization skills.. . Strong problem-solving skills and ability to learn new technologies.. . Show initiative when undertaking tasks.. . Able to work well both within a team environment and autonomously.. . Good task management and multi-tasking skills.. . High degree of confidentiality.. . High degree of punctuality.. . Ability to take, interpret and follow instructions.. . Client service orientation.. . Ability to work with staff at all levels of the Company.. . Committed towards undertaking duties efficiently with a strong attention to detail.. . Professional personal presentation.. . Awareness of and ability to work in accordance with Company Policies and Procedures.. . . . . Job KPI's. . . Utilization in/out department. . Amount of MRR managed. . # of clients managed. . # of completed Service Days. . # of completed Alignment Reviews. . # of Clients without a recent complete service day. . . Job Requirements. . . A home office set up that meets the following: . . Computer: A working computer with a minimum of 8GB RAM and one of the following: . . Windows 11 with an Intel i5 or i7 (8th generation or newer), or. . AMD Ryzen 5 or 7 (2000 series or newer), or. . macOS 12 or newer.. . . . Internet: Stable internet connection with at least 5 Mbps download and upload speeds.. . Audio Equipment: A quality headset with a noise-cancellation feature for meetings.. . Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.. . Webcam: An HD webcam for video calls.. . . . A very strong cultural fit the ITS way (Our core values will be discussed during the interview) . . Excellent command of the English language both spoken and written . . Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday). . Able to pass our online behavior and cognitive assessments.. . Able to provide NBI Clearance (for PH applicants).. . . Compensation. . Pay rate starts at . $8.27/hour. and may vary by experience and location.. . Benefits. . . Comprehensive Health Plans / HMO (Employee & Dependent/s). . Life Insurance. . Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions). . Paid Time Off (starts at 15 days per year). . Maternity/Paternity Leave. . Paid US Holiday. . Night Shift Bonus. . Salary Advancement/Loan. . Health & Wellness Program. . Company-paid training and certification. . .  . . . . Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:. . PRE-RECORDED VIDEO INTERVIEW. .