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System Administrator II (Reno, NV) at Intelligent Technical Solutions. . Location: Reno, NV. Job Description. . Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.. . Job Responsibilities. . This role is expected to be able to resolve the following technical issues with little or no assistance:. . . Workstation operating system issues of any kind.. . Printer issues of any kind.. . Standard business application (Office, etc.) issues of any kind.. . Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.. . Advanced server issues of any kind.. . Basic and intermediate networking issues.. . Escalation point for technicians. . . Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.. . Job Qualifications. . . Willing to work full-time on-site, either at the company office or client locations as required.. . Experience with Windows and Mac OS troubleshooting.. . Experience with Server 2016 through 2025... . Experience with VMWare and Hyper V Virtualization.. . Experience supporting M365 and Azure.. . Minimum of five years experience in IT Support or a similar role.. . Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.. . Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.. . Experience with Managed Service Providers (MSPs) is highly desirable.. . Active Server Certifications are preferred.. . Valid driver's license, vehicle insurance, and access to a vehicle for client visits.. . . Job KPIs. . . CSAT: Scores filled out by clients using the rating system in tickets.. . Quality Score: Assessments performed by the training and quality team.. . Utilization: Hours entered into tickets in the ticketing system.. . Hours / Ticket: Average number of hours entered per service ticket.  . . First-touch closed: Tickets completed with one time entry.. . . . Compensation. . . Pay rates start at . $32.18/hr up to $38.61/hr. and vary by experience and location.. . Benefits. . . . Paid US Holiday. . Night Shift Bonus. . Paid Time Off (15 Vacation Days per year). . Comprehensive Health Plans / HMO (Employee & Dependent/s). . Life and Accident Insurance. . Accident and Disability Coverage. . Company-paid training and certification. . Health & Wellness Program. . Dental & Vision. . Salary Advancement. . . .  . . Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:. . PRE-RECORDED VIDEO INTERVIEW. .  . .