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Support Specialist - Customer Care & Billing (Broadband) at National Information Solutions Cooperative (NISC). . Location: Mandan, ND. This position reports to the Mandan, North Dakota, office. Candidates need to be local to the Bismarck/Mandan area and able to work on-site during the week. A hybrid office/work-from-home schedule is a possibility after training. The work schedule will be discussed during the interview process..  . . We are unable to accommodate candidates requesting remote work for this opening who do not have prior NISC software experience..  . . These positions support our Customer Care and Billing software products for our Broadband/Communication Members. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product..  . . What Our Support Team Does.  . . . Assists members in all aspects of application support including troubleshooting, training, and research.  . . Follows up on issue resolutions.  . . Assist with software release processes.  . . Prepares training resources as needed including presentations, documentation, and training curriculum for Members and co-workers.  . . Communicates with development staff to convey customer feedback.  . . Performs either on-site or remote training to our members.  . . Provides after-hours support via an on-call support phone rotation.  . . Travel to Member sites as needed.  . . Public speaking and presenting as needed.  . .  Leverage generative AI tolls & technologies to enhance productivity, creativity, and problem-solving within the scope of the role.. . Demonstrates a commitment to NISC’s statement of Shared Values.  . . . Desired Experience.  . . . Previous customer support experience (providing customer service via phone is helpful).  . . Basic knowledge of Project Management processes.  . . Excellent written and verbal communication skills.  . . Excellent telephone etiquette and the ability to deal effectively with customers.  . . Strong PC skills.  . . Ability to lead and teach others.  . . Ability to work in a team and independently.  . . Previous experience with presentations or public speaking.  . . Knowledge of the Utility, Broadband/Communication, or Cooperative industry is a plus.  . . . Desired Education.  . . Bachelor's degree in a business-related field preferred, or equivalent experience. Minimum high school diploma..  . . About Us.  . . NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. . . Learn more about our Support opportunities in the video below!. .  .