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Customer Systems Administrator at Dropbox. . Location: Remote - US: Select locations. Role Description. . As a Customer Systems Administrator on the Customer Systems team within Dropbox's Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations. Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering . and Customer Experience and Success. , access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.. . Responsibilities. . . Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.. . Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.. . Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.. . Partner with . Engineering and Customer Experience and Success .  to translate business needs into platform solutions.. . Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.. . Build and maintain the team's automation tooling and scripting infrastructure.. . Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guide.. . . Requirements. . . 4+ years of proven experience administering enterprise support or customer platforms in a production environment.. . Proficiency with AI tools and scripting languages. . (e.g.,. Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output.. . Demonstrated experience managing multi-platform environments.. . Experience governing platform access — provisioning, role-based access control, and security policy enforcement.. . Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption.. . Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure.. . Ability to produce and maintain clear, structured documentation — SOPs, runbooks, and system guides that are accessible to both technical and non-technical. audiences. . . Preferred Qualifications. . . Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems.. . Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency.. . Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks.. . Experience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach.. . Platform admin certifications. . (e.g.,. Zendesk Admin, Salesforce Certified Admin).. . . Compensation. US Zone 1. . This role is not available in Zone 1. US Zone 2. $136,900. - . $185,300. . USD. US Zone 3. $121,700. - . $164,700. . USD