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Customer Support Representative (Multi Channel) at SimplyInsured. . Location: Remote. The Mission: Eliminate Fear. . Health insurance is complicated, expensive, and intimidating. At . SimplyInsured. , we are on a mission to eliminate that fear. We empower small business owners—the backbone of the economy—by making the enormous task of providing health insurance transparent, accessible, and dead-simple.. . Born in Y-Combinator and backed by top-tier investors like . Bessemer Venture Partners. , we are disrupting a convoluted industry. We aren’t just a platform; we are a lifeline for over 20,000 customers.. . The Role: The Face of the Mission. . As a . Customer Support Representative,. you are on the front lines of our mission. You are the voice of calm in a confusing industry. You won't just be "processing tickets"—you will be guiding real people through some of the most important decisions they make for their families and employees.. . This is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty.. . How You’ll Make an Impact. . . Be a Trusted Guide:. Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams.. . Solve Real Problems:. Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution.". . Master the Stack:. Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind.. . Advocate for Change:. You have a front-row seat to our customers’ challenges. You are empowered to propose product and process improvements directly to our leadership team.. . Deliver "Delight":. Maintain high productivity in a fast-paced, high-volume environment while keeping a "people-first" attitude.. . . What You’ll Bring. . . Experience:. 1-2 years in a customer-facing role (Support, Retail, or Sales) in a remote, startup environment. . . Communication:. Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand.. . Tech-Savvy:. Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools.. . Empathy:. A genuine passion for helping people and a desire to support small business owners.. . Reliability:. Ability to work a consistent schedule of . 8:30 am – 5:00 pm CST, Monday through Friday.. . .  . . What We Offer. . . World-Class Benefits:. 100% Company-paid Medical, Dental, and Vision coverage for you . and your dependents.. This is a rare benefit that ensures your family is as protected as our customers.. . Work from Anywhere:. This is a 100% remote position (must be based in the U.S.).. . Generous Time Off:. "Take what you need" vacation policy to ensure you stay refreshed.. . Growth Culture:. A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.. . . Compensation. . Starting Base Salary: $15.00 per hour. . Note: This is the base hourly rate. We offer a robust benefits package that significantly increases the total value of your compensation.. . Our Commitment to Diversity. . We are driven by the diversity of our backgrounds. Research shows that candidates from underrepresented backgrounds—including women and people of color—often apply only if they meet 100% of the criteria.. . At SimplyInsured, we want to change that. If you are passionate about our mission and have a heart for service, we want to hear from you—even if you don't check every single box.. . SimplyInsured is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.