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Customer Enablement Specialist at ApartmentIQ. . Location: Remote. We’re Changing the PropTech Industry. . We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates. . . We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.. . While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. . . About Our Products. . ApartmentIQ. is the all-in-one data platform powering smarter decisions across multifamily, covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, . MavenAI. , delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.. . The Role. . The Customer Enablement Specialist is responsible for contributing to our training programs by delivering engaging and impactful educational experiences for new and existing customers. In this role, you will become a subject matter expert across our suite of 5 product lines, tailoring training to meet diverse client needs.. . This role involves conducting training sessions virtually and in-person as needed. In addition to live instruction, you will act as a modern content creator, leveraging AI tools to streamline processes, build self-serve assets, and scale our educational ecosystem. The ideal candidate is an AI-forward, fast-learning self-starter who can turn complex features into digestible, highly engaging learning paths.. . Responsibilities:. . . . Training Delivery & Customer Experience. . . Deliver live training sessions across 5 product lines for new and existing customers with consistency, ensuring learners achieve both competence and confidence as new users of our platforms. Training is held virtually, via webinar, and/or in-person as needed.. . Partner directly with clients to schedule and coordinate training engagements, acting as their primary point of contact from kickoff through completion.. . Build long-term relationships with client stakeholders beyond a single session, checking in proactively to ensure continued platform adoption and surface new training needs as their use of the software matures.. . Take initiative to solve problems that impede a smooth customer experience - communicate cross-functionally and take action to resolve issues without being asked.. . . . . Content Development & Innovation . . . Design, build, and iterate on interactive, bite-sized training collateral (such as e-learning, on-demand video, and step-by-step job aids) that cater to different learning styles.. . Create and iterate on current documentation and update it as new product features are released.. . Leverage AI tools and automation to streamline content development workflows, accelerate documentation updates, and scale video/multimedia asset creation.. . Be creative - continue to iterate on the training process for customers through content, deliverables, or webinar offerings.. . . . . Cross-Functional Collaboration & Product Feedback . . . Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale.. . Proactively gather "Voice of the Customer" feedback during training sessions and loop it directly back to Product and Engineering teams to influence the product roadmap.. . Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents our brand standards.. . . . . Project Management, Analytics & Core Skills . . . Identify, define, track, assess, and report metrics related to training initiatives—specifically linking educational completion to higher product adoption and user activation milestones.. . Scope and manage daily projects to ensure on-time completion.. . Demonstrate strong verbal and written communication skills, with an eye for detail.. . Ability to work CST or MST hours.. . . . . Qualifications:. . . 2+ years in training, education, onboarding, or equivalent. . 1+ years of prior B2B SaaS experience. . Bachelor's or higher. . Proficient in basic software tools such as Salesforce, Gong, Zoom, Google Suite, Slack, etc.. . Demonstrated experience integrating generative AI tools (e.g., ChatGPT, Claude, AI video generators, or automated documentation assistants) into your professional workflow to boost productivity and content output.. . Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, LMS platforms, etc.).. . Strong foundational understanding of adult learning principles and instructional design best practices.. . Proven ability to work in a fast-paced, team-centered environment.. . Excellent communication skills - verbal, written, and interpersonal, with strong storytelling and active listening abilities.. . Demonstrated problem-solving and consultative abilities, with comfort navigating ambiguous product changes.. . Proficient in project management, with a highly organized habit of managing concurrent accounts.. . Ability to multitask, prioritize, and collaborate cross-functionally.. . Exhibit a high level of adaptability and accountability.. . Multifamily experience preferred.. . . Bonus Points if you have: . . . Experience in PropTech. . . Why Choose Us:. . . Remote-First:. We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.. . Competitive Compensation:. We believe in hiring the best and paying accordingly. You’ll receive a. . competitive salary that reflects your impact and expertise.. . Paid Time Off:. Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.. . Your Health Matters. : Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.. . Peace of Mind (On Us):. We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.. . Protection for Your Whole Crew:. Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.. . Invest in Your Future:. Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.. . . If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter. . . Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.. . We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.