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Embedded Customer Success Manager at Workato. . Location: Palo Alto, California. About Workato. . Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.. . Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at . workato.com. .. . Why join us?. . Ultimately, Workato believes in fostering a . flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. . We are driven by . innovation . and looking for. team players . who want to actively build our company. . . But, we also believe in . balancing productivity with self-care. . That’s why we offer all of our employees a vibrant and dynamic work environment . along with a multitude of benefits. they can enjoy inside and outside of their work lives. . . If this sounds right up your alley, please submit an application. We look forward to getting to know you!. . Also, feel free to check out why:. . . . Business Insider. named us an “enterprise startup to bet your career on”. . . . Forbes’ Cloud 100. recognized us as one of the top 100 private cloud companies in the world. . . . Deloitte Tech Fast 500. ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America. . . . Quartz. ranked us the #1 best company for remote workers. . . Responsibilities. . We are looking for an exceptional . Customer Success Manager. to join Workato’s Embedded Business Unit, you will partner with customers who integrate Workato into their core products—either as a built-in feature or as a complementary offering. This role will report to the Director of Customer Success (Embedded) and will play an integral role in working as a key advisor and advocate for your customers. Your primary focus will be to drive customer success by:. . . . Guiding customers through every stage of their integration journey. —from initial deployment and technical solution design to go-to-market (GTM) strategy and end-customer adoption.. . . . Understanding each customer’s unique business objectives and success metrics. , ensuring that Workato’s platform is leveraged to achieve their desired business outcomes.. . . . Enabling and empowering customer teams. by providing best practices, training, and strategic guidance on building robust integration solutions.. . . . Building and nurturing strong relationships. with Executive Sponsors, Champions, and stakeholders at all organizational levels to foster alignment and long-term partnership.. . . . Driving adoption and value realization. by helping customers unlock new business opportunities through connectivity to thousands of applications.. . . . Managing your book of business. to support Workato’s net revenue retention and other key business metrics, ensuring both customer and company success.. . . . We are seeking an ambitious CSM who excels at strategic consulting, technical solutioning, and orchestrating successful adoption plans for embedded integration products.. . Requirements. . Qualifications / Experience / Technical Skills. . . . BS/BA or equivalent education. . . . 7+ years of experience in product management, consulting, or customer success. . . . Experience with successful product development, launch, and growth. . . . Background in business planning process development and evolution. . . . Involvement in the development or execution of sales enablement strategies. . . . Good understanding of the software development lifecycle. . . . Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level). . . . Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives. . . . Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations. . . . Soft Skills / Personal Characteristics. . . . Excellent interpersonal, communication, and persuasion skills. . . . Ability to take control of ambiguous situations and provide direction. . . . Strong problem solving and analytical thinking skills. . . . Excellent interpersonal, communication, and persuasion skills. . . . Project Management and storytelling skills. . . . Be a self-motivated team player who loves to drive impact beyond their current role. . . . Grit and resilience to manage occasional tough & complex situations. .