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Remote Support Engineer (11pm - 8am ET) at Service Express. . Location: Remote, US.  . .  . . This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed.. . We are looking to add another . Remote Support Engineer. to the Service Express team on 3rd shift (. Sunday - Thursday, 11:00pm - 8:00am ET. ) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow!. . To be successful in this role, you must be able to multitask and independently utilize company resources within a fast-paced and changing environment. It’s an opportunity to go above and beyond to meet our customer needs as part of a positive, adaptable, and supportive team.. .  . . Here's what this position is all about:. . . Provide excellent service to our customers by coordinating parts, technical support, and onsite labor for locations outside our current geographic footprint. . Diagnose technical issues remotely with customers. . Escalate to L2 Technical Support Specialists as needed and remain engaged until completion of service delivery. . Find and evaluate new support vendors to expand our services and geographic reach.. . .  . . What we are hoping you will bring to the Service Express team:. . . Experience effectively troubleshooting server storage (specifically IBM, HP, and Dell data center equipment is ideal). . Proven ability to work on remote team is preferred. . Excellent communication skills, with the ability to hold professional demeanor in high-pressure, complex situations. . Demonstrated time management and project management skills. . History of contributing to process improvements. . .  . . We offer you:. . . Workplace flexibility that empowers our employees. . Personal growth and advancement opportunities. . PTO available when you start – additional day of PTO for your birthday + PTO volunteer days. . Health insurance with plan options to meet your needs. . 401k with employer match. . Fitness membership reimbursement. . Pay Range: $25-$35/hour. . .  . .  . . #LI-Remote. .  . Service Express is an . equal opportunity. . employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.. . We process your information in accordance with our . Privacy Policy..  For European residents, . click here. to review our fair processing notice.