We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Senior IT Manager at Komodo Health. . Location: United States. We Breathe Life Into Data. . At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the . Healthcare Map. — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. . . As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way. . . . . . The Opportunity at Komodo Health:. . As the Senior IT Manager at Komodo Health, your mission is to lead and enhance the IT services across our global operations. You will achieve this by delivering superior IT service management that consistently meets or exceeds our Service Level Agreements, effectively reducing response times and increasing resolution rates. You will cultivate a high-performing, engaged IT team that excels in collaboration and efficiency. You will provide insights that drive improvements and recommend innovative technology solutions to enhance system effectiveness and elevate user satisfaction. Your leadership will be defined by transparency, innovation, and a relentless focus on delivering results that support Komodo Health's mission of reducing the burden of disease. . . . . . . . . . . . Looking back on your first 12 months at Komodo Health, you will have accomplished…. . . Enhanced IT service delivery by consistently meeting or exceeding Service Level Agreements for the global workforce. . Successfully reduced response times and increase resolution rates . . Developed a high-performing global IT team with improved employee engagement scores. . Provide quarterly reports that detail IT function performance and identify areas for improvement. . . You will accomplish these outcomes through the following responsibilities…. . . Oversee IT Service Management: Manage the IT Service Desk and ensure the delivery of high-quality services in line with service level agreements for a global remote workforce. . Direct IT Team Leadership: Lead a global team of IT system administrators and help desk professionals, fostering a collaborative and efficient working environment. . Application & Asset Management: Administer Mac and Windows workstations along with key cloud services including Google Workspace, Office 365, Okta, Slack, Atlassian, Zoom, and AWS Workspaces. . Project and Incident Oversight: Coordinate IT projects, handle recurring tasks, manage business continuity planning (BCP), and incidents to ensure continuous operational efficiency. . Security and Compliance Enhancement: Support the strengthening of security postures across all IT systems & services, and assist with compliance initiatives, including training, phishing simulations, vulnerability management, data loss prevention (DLP), incident management, and audits. . Technology Solutions and Reporting: Monitor and report on IT functions, and recommend new vendors and technology solutions to enhance system effectiveness and user satisfaction. . . . . . . What you bring to Komodo Health (required):. . . 3+ years in IT management, overseeing teams and IT operations. . . 5+ years of experience in IT administration, with a strong background in server, network, and SaaS services management. .  Remote Workforce Support - 2+ years of experience managing IT needs for a global remote workforce, ensuring efficient operation and support. . Enterprise-level experience supporting assets on both Mac and Windows workstations. . Experience with cloud infrastructure services like AWS and cloud service integrations including Zoom, Slack, and Atlassian. . . Strong experience in security incident prevention, detection, and response, with familiarity with security assurance standards such as SOC 2. . Robust experience with critical IT management software like SSO/Okta and Google Workspace . . Demonstrated project management abilities and vendor management experience, ensuring projects are delivered on time and within budget. . Effective oral and written communication skills, with ability to bring clarity to complexity and communicate business needs and goals across cross-functional teams. . Proven ability to ruthlessly prioritize between what we could do vs what we should do. . Unparalleled ability to balance zooming out to see the big picture, and zooming in to roll up the sleeves and deliver flawless execution. . A thirst for knowledge, willingness to learn and a growth-oriented mindset. . The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.. .  . . The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy. . San Francisco Bay Area and New York City:. $161,000. - . $200,000. . USD. All Other US Locations: . $139,000. - . $175,000. . USD. Komodo's AI Standard. . At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.. . Join us in shaping the future of healthcare intelligence.. Where You’ll Work. . Komodo Health has a . hybrid work model. ; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options. . . What We Offer. . Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.. . Equal Opportunity Statement. . Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.