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Navan Pro Consultant at Reed & Mackay Internal. . Location: Remote USA. . About the Role. . The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.. . What you’ll do. . Service Expectation. . . Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.. . Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M. . Ability and willingness to service different client industry sectors across the wider business. . Demonstrate innovative thinking and provide a consultative approach. . To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all- encompassing service. . To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology. . . Operatonal Excellence. . . Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team. . Pro-actively build meaningful and long-lasting relationships both internally and externally. . Always exceed client’s expectation. . Identify and implement opportunity to add value to each booking. . Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect). . Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences. . Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result. . Monitor all bookings for further saving opportunities up until completion of the trip. . Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience. . Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect). . Monitor all bookings for further saving opportunities up until completion of the trip. . To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team. . To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings. . Demonstrate proactive thinking when providing travel solutions. . Able to provide cost effective solutions across all aspects of travel. . To always comply with the client policies and guidelines. . Achieve SLAs for all accounts. . Regular interaction with overseas colleagues. . Apply Quality Control procedures and processes in line with company and GREC requirements. . . What We’re Looking For. . . Previous VIP experience is preferred. . Skills assessment results will be considered. . Exceptional telephone manner and written skills. . Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines. . Has a proven record of experience in a core business travel environment. . Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus. . Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings. . Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins. . Knowledge of Low-Cost Carriers in the market and their different products available. . Fully conversant with various rail, black car, LCC, OTA booking systems. . Have a ‘team player’ approach to an office environment. . Experience in using MS software packages. . Ability to build an exceptional rapport with all clients. . Excellent attention to detail. . Have an enthusiastic approach and willingness to learn attitude. . Independently commit to attend and complete all relevant training. . Achieve individual and team-based business objectives. . . The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.. Pay Range. $35. - . $38. . USD