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Senior IT Technical Support Specialist (m/f/d) at Freenow by Lyft. . Location: London, England, United Kingdom. Location. : . Come and join us in London!. . We are looking for an IT Technical Support Specialist to for our IT Service Desk in London to support our employees and the Autonomous Vehicle operation in London. . . YOUR DAILY ADVENTURES WILL INCLUDE:. . . Be the Hero of Technical Support!. Provide expert Level 1 & 2 support on-site and remotely, using diagnostic techniques and smart problem-solving to resolve complex issues across SaaS applications, OS environments, and hardware.. . Power Up Automation!. Advance our "infrastructure as code" strategy by designing and implementing automation workflows in JIRA, scripting, or low-code environments like Workato, Zapier, or Okta Workflows.. . Make IT Effortless!. Fine-tune self-service tools, manage identity and access lifecycles across platforms, and proactively implement IT solutions that save time and effort.. . Keep Office Infrastructure Connected!. Support and troubleshoot network connectivity (WAN/LAN/Wi-Fi, VPN, routing) and assist with essential on-site server asset maintenance to ensure seamless daily operations.. . Be the Bridge Between IT & People!. Work closely with teams across the company (such as HR and IT Solutions) to improve onboarding, IT services, and workflow automation, providing clear communication to technical and non-technical users alike.. . Innovate & Drive Lifecycle Management!. Identify process bottlenecks, optimize SaaS tools, and oversee hardware inventory lifecycles from acquisition to technical provisioning for employee devices.. . . . TO BE SUCCESSFUL IN THIS ROLE:. . . Problem-Solving Mindset:. 3 to 5+ years of experience in an IT Service Desk role within a SaaS or fast-paced startup/hyper-growth environment, with a strong ability to systematically diagnose complex problems.. . Automation & IT Efficiency is key!. A strong passion for improving IT processes through low-code/no-code platforms and scripting in Bash, Python, or similar languages.. . Strong Communication Skills:. Ability to effectively communicate technical solutions to both IT and non-technical teams, with proficiency in tools like Google Workspace, Slack, and Zoom.. . Collaboration & Cross-Team Coordination!. Work closely with HR, IT Solutions, and other departments to enhance IT service delivery, leveraging Atlassian tools like JIRA and Confluence.. . Proactive & Self-Driven!. Take ownership of tasks, make independent decisions on advanced technical support issues, and suggest continuous improvements to our IT infrastructure.. . . Required Technical Skills:. . . Education & Background:. Completed training as an IT specialist for system integration (. Fachinformatiker für Systemintegration. ), a Specialized Diploma, or a comparable qualification.. . Ticket & Process Management:. Experience with JIRA and Confluence for ticket tracking, issue management, and process improvement.. . Identity & Access Management:. Experience with Identity Providers such as Okta, Azure AD, OneLogin, and Active Directory.. . SaaS & Workspace Administration:. Proficiency in managing, administering, and troubleshooting Google Workspace and core SaaS platforms.. . Device Management:. Experience with MDM solutions for managing and provisioning macOS, Windows, and iOS devices.. . Networking & Connectivity:. Working familiarity with network architecture and troubleshooting (WAN/LAN/Wi-Fi, VPN, routing) to support office environments.. . Automation & Scripting:. Experience in scripting using Bash, Python, or utilizing low-code/no-code platforms (Workato, Zapier, Okta Workflows).. . Technical Communication:. Ability to write clear and concise technical documentation.. . . . BENEFITS & PERKS IN A NUTSHELL:. . . . . . . Flexible working arrangements. . . . . . LinkedIn Learning. . . . . . . . Sabbatical & special leave policies. . . . . . WeRoad partnership. . . . . . . . Birthday, 24th + 31st December off. . . . . . Short term EU work policy. . . . . . . . Mobility Credit. . . . . . Health Insurance. . . . . . . . Employee assistance program. . . .  . . . . .  . . . DIVERSITY, EQUITY & INCLUSION:. . Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. . We want you to grow and evolve, . bring your true self to work. . . . . SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:. .        .        . .  . . ABOUT FREENOW:. . We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.. . Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.. . Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact..