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Customer Support Specialist at Roadie. . Location: REMOTE. Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.. . With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit . www.roadie.com. .. . . Our Support team is the front line of the Roadie experience, serving as the trusted first point of contact for our community. We’re looking for a . Customer Support Specialist . who thrives from helping people, brings strong communication and problem-solving skills, and genuinely puts the customer first. In this role, you’ll become an expert in our mobile and web-based tools, playing a critical part in keeping our logistics services running smoothly while delivering exceptional experiences to our users. This is a full-time role on a 4-day workweek, with schedules that may include evenings, weekends, and holidays—perfect for someone who enjoys flexibility and fast-paced, meaningful work.. . What You’ll Do. . . Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. . Address all customer concerns politely, using active listening skills to understand and confirm the information. . Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience. . Proactively monitor in-progress deliveries and take corrective action when necessary. . Manage non-standard delivery situations with professionalism, empathy, and urgency. . Effectively use Salesforce and other internal tools to accurate log interactions and solve issues. . Collaborate with team members from various Roadie departments to ensure seamless delivery experience . . . What You Bring. . . 2+ year customer service experience, optimally with a technology or logistics company. . Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities. . Able to quickly and efficiently problem solve and troubleshoot. . Comfortable with a fast-paced environment and changing requirements. . Ability to receive and implement feedback to continuously improve quality of support provided to customers .  . . Proactive and able to comfortably navigate through uncertainty and ambiguity. . Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends. . Experience with Salesforce, a plus! . . . Why Roadie? . . . Competitive total rewards package. . 100% company-paid health insurance for yourself. . 401(k) with company match. . Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!. . Remote-first environment. . Generous PTO. . Inclusive family leave policy that supports all new parents. . Paid Wellness Days in addition to Company holidays . . Monthly WFH stipend. . Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore. . The technology you need to get the job done. . . . . . . This role is not eligible for Visa sponsorship. Applicants must be authorized to work for any employer in the U.S. . . . . . .