We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Sr Director, Customer Success at VIXXO. . Location: Colwich, Kansas, United States; Scottsdale, Arizona, United States.  . . Vixxo is seeking a Sr. Director, Customer Success. to work out of our Scottsdale, AZ, and Colwich, KS offices.. . THE ROLE:.  . . The Sr. Director, Customer Success will lead one of Vixxo’s strategic customer portfolios, owning retention, expansion, and overall customer health across a defined book of business. This role operates as a hybrid player-coach, directly managing key national accounts while developing a team of Customer Success account managers..  . . You’ll sit on the commercial leadership team and will be one of the accountable leaders responsible for driving account retention, trade services expansion, and customer health across a portfolio of approximately 25 multi-site retail, QSR, C-store, and automotive accounts. You’ll partner closely with our Trade Operations and Account Operations teams (who own service delivery) to ensure your customers are well served..  . . This role will play a critical role in strengthening executive-level customer relationships and driving Vixxo’s position as a trusted partner in managed facility services..  . . WHO WILL THRIVE IN THIS ROLE:.  . . . A Player-Coach Leader: . You lead from the front, owning key accounts while developing high-performing team members.  . . . . A Commercial Operator: . You drive retention and expansion through disciplined account management and strong business acumen.  . . . . A Customer-Centric Leader: . You build deep, trust-based relationships and act as a strategic partner to customers.  . . . . A Data-Driven Decision Maker: . You leverage performance data and customer insights to guide actions and prevent risk.  . . . . An Influencer: . You collaborate cross-functionally and align stakeholders to deliver strong customer outcomes .  . . .  . WHAT WILL YOU DO:.  . . Customer Relationship Ownership.  . . . Serve as the senior point of contact for 3–5 strategic national accounts · Build executive-level relationships across Facilities, Operations, Procurement, and Finance.  . . . . Lead monthly business reviews and quarterly QBRs focused on strategic outcomes.  . . . . Act as the voice of the customer internally, ensuring alignment and responsiveness.  . . . . Own escalation management and ensure timely resolution of customer issues.  . . . Account Growth & Expansion.  . . . Develop a deep understanding of each customer’s facilities footprint and service mix.  . . . . Identify and drive expansion opportunities across trades, geographies, and service programs, including channel partner opportunities.  . . . . Build and present proposals, including pilot programs to support growth initiatives.  . . . . Partner with the Solutions and Pricing teams to structure and close deals.  . . . . Drive pricing discipline and support annual adjustments.  . . . Account Health & Retention.  . . . Serve as the customer’s internal advocate at Vixxo - monitoring account performance, customer sentiment, and operational trends.  . . . . Proactively identify risks and drive corrective actions.  . . . . Partner with Operations teams to improve service delivery outcomes.  . . . . Own retention across the portfolio with a focus on zero unplanned churn.  . . . . Bring customer insights into internal decision-making forums.  . . . Team Leadership & Development.  . . . Lead, coach, and develop a team of 2–3 Customer Success account managers.  . . . . Establish clear expectations for account management and growth execution.  . . . . Conduct regular 1:1s, pipeline reviews, and coaching sessions.  . . . . Support team members in customer engagements and deal progression.  . . . Commercial Process & Performance Management.  . . . Maintain accurate pipeline and account data in Salesforce.  . . . . Drive forecast accuracy and pipeline discipline across the team.  . . . . Present monthly account performance, forecasts, and insights to leadership.  . . . . Enforce Vixxo’s sales methodology standards across your team, using conversation intelligence data to coach on methodology adherence.  . . .  . . WHAT HAVE YOU DONE:.  . . Experience.  . . . 8 to 12 years of progressive experience in customer success, account management, or enterprise/strategic sales in a B2B services environment.  . . . . 3 to 5 years directly managing a team of CSMs, account executives, or equivalent customer-facing individual contributors.  . . . . Demonstrated track record of delivering net revenue retention and multi-million-dollar expansion revenue in a portfolio context.  . . . . Experience selling and expanding multi-trade service programs, SaaS-enabled services, or similar recurring-revenue business services, facilities services offerings.  . . . . Multi-site customer experience: retail, QSR, C-store, grocery, healthcare, or similar industries with distributed location footprints working with facilities, finance and procurement customer executives.  . . . Skills and Tools.  . . . Proficiency in Salesforce (or comparable enterprise CRM); you can build reports, coach reps on hygiene, and live in the platform daily.  . . . . Working familiarity with Gong (or a comparable conversation intelligence platform); you use it as a coaching tool, not just an audit trail.  . . . . Fluency in a consultative sales methodology (Challenger strongly preferred).  . . . . Strong financial acumen: you can read a customer's P&L, understand gross margin dynamics, and present account economics to executives.  . . .  . WORK ENVIRONMENT:.  . . . Central US location strongly preferred (Scottsdale HQ, Wichita office, or remote within Central time zone).  . . . . Travel expectation: ~25 to 35% to customer sites and Vixxo offices.  . . .  . .  . .