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Customer Service Specialist at Clickstop Inc.. . Location: Remote Capable. Criteria for Clickstop's internal hiring process:. . . Employee has been employed with Clickstop for at least 6 months.. . Employee is Engaged.. . Employee is meeting the expectations of their current role.. . Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.  . . Employee and their current manager have discussed the opportunity prior to applying. . . . What to expect during the internal hiring process:. . Within three business days of submitting your application, you can expect the following: . . . Your current manager will receive a notification from Greenhouse prompting them to complete a scorecard evaluating your engagement and performance in your current role. . . Your current manager and the Talent Acquisition Specialist (TAS) will meet to discuss the details of the scorecard, and it will be determined if we will proceed with your application. . . . If we choose to proceed, you will receive an email from the TAS notifying you that we will be proceeding with your application and it will include a scheduling link to set up time with the open role’s hiring manager . . If we choose . not . to proceed, you will meet with your manager to discuss why we will not be proceeding with your application at this time.  . . . This role is remote and hybrid capable. Active employees are encouraged to apply. . Note: . For remote work, internet speeds of 20 mbps are required. . Permanent residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, or Florida.. . . Are you looking for an opportunity to be your best self while making a meaningful impact on the customer experience? Join our award-winning company and culture as a . Customer Service Specialist. and help create exceptional experiences through problem solving, systems thinking, and customer advocacy.. . “If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!” – Tammy, Current Employee. . What you’ll be doing:. . . Aligning with . Clickstop’s Core Values. to drive our culture and business forward.. . . In this role, Communicative, Responsible, Decisive, Enthusiastic, and Courageous stand out.. . . Providing industry-leading customer support for one of our e-commerce brands.. . Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.. . Completing daily tasks while living out our values and code through self-awareness and integrity. . . Celebrating what is going well while identifying opportunities for growth. . . . Customer Service & Support Responsibilities. . . Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.. . Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.. . Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.. . Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.. . . Customer Service Critical Skills. . 1. Customer Experience & Service Systems Thinking. . . Understand how actions, communication, and operational processes impact the overall customer experience.. . Identify opportunities to improve customer outcomes beyond the immediate issue.. . Deliver accurate, timely, and consistent support that protects the Brand Promise.. . . Enables: Stronger customer trust, consistency, and long-term customer satisfaction.. . 2. Diagnostic Thinking & Root Cause Awareness. . . Gather and assess information thoroughly to identify root causes and recommend effective solutions.. . Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.. . . Enables: Faster resolutions, better decision-making, and fewer recurring issues.. . 3. Ownership & Follow-Through. . . Take accountability for customer issues through resolution while managing priorities with accuracy and consistency.. . Communicate proactively and follow through on commitments in a fast-paced environment.. . . Enables: Reliable customer experiences, stronger collaboration, and operational trust.. . 4. Communication & Relationship Building. . . Build trust through clear, professional, and adaptable communication with customers and internal teams.. . Navigate challenging situations with empathy, confidence, and professionalism.. . . Enables: Stronger relationships, collaboration, and customer loyalty.. . 5. Adaptability & Continuous Improvement. . . Adapt quickly to changing priorities while learning new systems, processes, and products.. . Identify opportunities for improvement and balance customer advocacy with operational efficiency.. . . Enables: Greater agility, continuous improvement, and long-term business growth.. . What we value in this role:. . . Someone naturally wired to take ownership, solve problems, and deliver exceptional customer experiences.. . Strong communication and relationship-building skills with customers and internal teams.. . Critical thinking skills with the ability to identify root causes, make sound decisions, and balance customer needs with business priorities.. . Curiosity, adaptability, and a continuous improvement mindset.. . Commitment to high-quality work, accountability, and alignment with . Clickstop’s Core Values. . . What Clickstop provides:. . . Comprehensive training program.. . . 4–6 weeks of learning about the company, products, processes, and people.(Onsite requirement during this initial training period for optimal results). Continued support as you build confidence and grow your impact.. . . A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)  . . An entrepreneurial environment where opportunities are endless for those who seek them.. . Meaningful collaboration opportunities across highly dynamic . Clickstop teams. .. . Recognition for personal, team, and company accomplishments.. . Competitive compensation and a . highly valued full-time benefits. package:. . . Health Insurance ($0 Premium option), Dental & Vision Insurance  . . Paid Holidays, Wellness, Volunteer, and Birthday PTO . . Life and Disability Insurance  . . 401K Match  . . ESOP – After one full year of service and minimum hour requirement is met. . . .  . . This role is Hybrid with weekly onsite requirements in Urbana, IA..  .  . For remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, or Florida. . . Must be authorized to work in the United States. . Employment is contingent upon the completion of a satisfactory background check.  . Clickstop is an Equal Opportunity Employer..