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Product Manager, MDR at Arctic Wolf. Location Information: Waterloo, Canada. . At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. . Our mission is simple: End Cyber Risk. We’re looking for a Product Manager, Managed Detection Response to be part of making this happen. . The Product Manager is responsible for understanding market needs and trends, collaborating with the product teams, managing the delivery and success of new products and capabilities in a data-driven manner, and driving priorities that maximize value for the internal and external customers. Product Managers participate in strategic and tactical activities for small to medium sized, possibly complex, projects that contribute to larger solutions, serve as the champion for their assigned product/service areas and may serve as product owner for one or more development teams. Individuals in this role will partner with others on the team to achieve their goals.. LOCATION: This role is open to Remote-Canada and Hybrid-Waterloo, ON, CA.. Primary Responsibilities and Duties:. Own and drive the product roadmap for cybersecurity solutions focused on IaaS platforms (Microsoft, AWS, Google, Oracle).. Define product requirements and user stories based on customer needs, market research, and security trends.. Collaborate with engineering and cloud architecture teams to design and deliver cloud-native security features.. Work closely with all product stakeholders to ensure smooth communication of planned and pending releases. Facilitate knowledge transfer with internal documentation, marketing and training teams to ensure required collateral is produced accurately and in a timely fashion. Represent product at Release Meetings. Monitor cloud provider updates (Microsoft, AWS, Google, Oracle) for relevant services and compliance requirements.. Partner with threat research teams to incorporate real-time security intelligence into product strategy.. Gather and maintain a good understanding of the competitive landscape and Arctic Wolf’s position within the market. Lead go-to-market (GTM) planning in collaboration with marketing, sales, and partner teams.. Analyze customer usage data and feedback to improve product performance and usability.. Support enablement and training of internal teams and channel partners.. Define and track key product metrics, including adoption, retention, and customer satisfaction.. Minimum Qualifications:. At least 3+ years of recent product management experience ideally in cybersecurity or cloud infrastructure.. Previous experience or knowledge of product management. Proven experience working with Microsoft, AWS, Oracle and Google IaaS environments.. Strong understanding of cloud security best practices (e.g., IAM, network security, encryption, compliance frameworks).. Familiarity with security solutions such as XDR, . SIEM. , CSPM, CNAPP, or endpoint/cloud workload protection.. Knowledge and use of technical, market, and customer research methodologies. Experience working in Agile/Scrum environments.. Bachelor’s degree required (Computer Science or Business Administration preferred). Preferred Qualifications:. Certifications such as AWS Certified Security – Specialty, Azure Security Engineer Associate, or Google Professional Cloud Security Engineer.. Experience with APIs, automation, and integration with other security or IT platforms.. Familiarity with regulatory standards such as ISO 27001, NIST, SOC 2, or GDPR.. Experience in software engineering, security, data science, or other deeply technical field . Key Skills: . Dedicated to managing and meeting the expectations and requirements of internal and external customers; seeks first-hand customer information and uses it to inform feature definition and development; brings a cohesive perspective of the customers to their work; establishes and maintains effective relationships with customers and gains their trust and respect.. Knowledge and use of technical, market, and customer research methodologies.. Ability to write and speak clearly and concisely to various audiences.. Technical aptitude capable to comprehend target customer IT infrastructure, company products and services at a system, data flow and API level, the ins and outs of development, design, agile framework, software development, and scrum approach.. Competence in decision making and decision follow-through - including defining a problem, identifying different alternatives, selecting, and implementing the best alternative, and evaluating results to success criteria. May consult with senior staff to validate approach and decisions.. Is learning the activities of full-life cycle product management and is working towards mastering product definition and development process.. Contributes to some departmental goals and objectives.. Highly detail oriented and able to manage a large number of tasks simultaneously.. Key Competencies:. Problem Complexity: Typically works with moderate supervision/guidance. Identifies problems/issues; generates possible solutions and uses judgment within defined practices and procedures to come to decisions. May need to consult with more senior leadership on more complex issues.. Managing and Measuring Work: Works with manager to assign responsibility for tasks and decisions; contributes to setting clear objectives and measures; monitors process and progress to results; help design feedback loops into work.. Peer Relationships: Can identify areas of potential common ground and suggest solutions; can highlight the interests of many groups; is seen as a team player and is cooperative; works to gain trust and support peers; provides feedback through appropriate channels.. About Arctic Wolf. At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. . Our Values. . Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. . We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity . here. . . We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. . All wolves receive compelling compensation and benefits packages, including: . Equity for all employees . Flexible time off and paid volunteer days . RRSP and 401k match . Training and career development programs . Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services . Robust Employee Assistance Program (EAP) with mental health services . Fertility support and paid parental leave . Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing . [email protected]. . . Security Requirements. . Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). . Background checks are required for this position. . This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations. . .