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Sr. Director, Identity and Access Management (IAM) (Remote) at CrowdStrike. Location Information: USA CA Remote, United States. . As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.. About the Role:. The Senior Director of Identity and Access Management (IAM) will provide technical expertise, leadership, and support of the daily activities of the IAM Team, providing worldwide support for internal customer questions, incidents, and services related user access for all systems. This role reports to the CrowdStrike internal cybersecurity team and supports CrowdStrike’s functions worldwide, ensuring services are delivered in a customer-focused approach.. What You’ll Do: . The Senior Director of IAM will be responsible for the global identity and access management architecture, systems and related services. This role leads the IAM division, managing a team that supports platform Identity and access for enterprise services such as ERP, CRM, HRIS, SaaS, Network and private/public cloud environments.. The Senior Director of IAM will be responsible for establishing and refining the processes, techniques, tools, and methods used by the IAM team to provide exceptional support and services to internal and external customers. Their approach will need to focus on security first, providing a positive customer experience by ensuring efficient process workflows and services are timely and accurate on a daily basis.. The right candidate will thrive in a hyper-growth, fast-paced environment and have a solid technical background in identity management combined with global, large scale enterprise experience. A problem-solver with a growth mindset and an innovative, positive attitude with the ability to motivate your team to achieve specific goals are all essential skills to perform well in this position.. Manage key relationships to ensure services are aligned to business requirements. Ensure customer service is timely and accurate on a daily basis. Contribute to improving customer support by actively responding to queries and handling complaints. Manage, build and develop a globally deployed IAM team supporting IAM related technologies such as SAML, multi-factor authentication, single sign-on and authentication integration with key enterprise systems. Develop strong relationships with business colleagues to fully understand and deliver solutions to meet their business needs, while using diplomacy and relationships to advance our risk management program.. Ensure compliance with information security standards, policies and procedures. Communicate and implement industry best practices for zero-trust based solutions deployed in the information security space.. Effectively measures user satisfaction with IAM services and works to continuously improve customer satisfaction over time. Establishes the organization strategy and works to recruit, develop and build top technical talent with the soft skills to provide world class customer service. Present projects for management approval; approve overall solution, designs and cost estimates for projects. Monitor project status to assure adherence to cost, quality and schedule. Set specific service level expectations and measure performance against them. Collaborating with leadership and subject matter experts within the organization on projects or initiatives. Establish best practices through the entire technical services process. Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for IT systems. In partnership with the business, InfoSec and Applications maintain a Service Catalog. Lead the efforts in automating and optimizing IAM related self-service programs that provide customers with an efficient and effective workflow. What You’ll Need:. Experience with Risk Management and Information Security strategy, practices, technologies, and tools. Experience managing Cloud identities and implementing secure SSO strategies. Experience with Information Security frameworks and standards, such as NIST, SOC 2, ISO 27001BSc degree in Computer Science, Information Technology or relevant field Masters preferred. Minimum 10-years’ experience in a technical service related field with a minimum of 7+ years proven work experience as a people manager, preferably with globally distributed teams. 5-7 years of directly related experience including working with enterprise IDM products, commercial IAM products for a sizable enterprise (preferably 5,000+ employees/identities), user provisioning, and developing solutions for Identity Management, SingleSign-On & Reduced Sign-On, and Cloud Access Management. Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise. Ability to establish and maintain effective working relationships at the Senior Management level across functional groups and business units. Adeptness to change the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships. Solid technical background with an ability to give instructions to a non-technical audience. Customer-service oriented with a problem-solving attitude. Excellent written and verbal communications skills and external audiences.. Love our business. CrowdStrike is a leader in cybersecurity. We don’t have a mission statement. We are on a mission to protect our customers from breaches. You must be genuinely committed to our mission and eager to learn the details of our business. . #LI-Remote. #LI-RC1. This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.. Benefits of Working at CrowdStrike:. Remote-friendly and flexible work culture. Market leader in compensation and equity awards. Comprehensive physical and mental wellness programs . Competitive vacation and holidays for recharge . Paid parental and adoption leaves. Professional development opportunities for all employees regardless of level or role. Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections. Vibrant office culture with world class amenities. Great Place to Work CertifiedTM across the globe. CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at . [email protected]. for further assistance.. Find out more about your rights as an applicant.. CrowdStrike participates in the E-Verify program.. Notice of E-Verify Participation. Right to Work. CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base . salary. range for this position in the U.S. is $210,000 - $310,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.. Expected Close Date of Job Posting is:09-11-2025.