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Support Engineer at Softgic. Location Information: Remote. . This is a remote position.. At Softgic, we work with the coolest, with those who build, with those who love what they do, with those who have a 100% attitude, because that's our #Cooltura. Join our purpose of making life easier with technology, and be part of our team as a Support Engineer.. Compensation:. USD 1.7K - 2K/month.. Location:. Remote (anywhere).. Mission of Softgic:. In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: . . . Deliver quality products and services.. . Achieve the satisfaction of our internal and external clients.. . Encourage in our team the importance of training to grow professionally and personally through development plans.. . Comply with the applicable legal and regulatory requirements.. . Promote continuous improvement of the quality management system.. . What makes you a strong candidate:. . . You are proficient in IT support, Linux server, AWS, and Windows Server.. . English - Native or fully fluent.. . Responsibilities and more:. . . Technical Support: Provide advanced technical support for hardware, software, and network-related issues. Troubleshoot and resolve escalated incidents effectively and efficiently.. . System Administration: Assist with the maintenance, monitoring, and optimization of client IT environments, including servers, networks, and security systems.. . Security Focus: Implement, manage, and support cybersecurity measures to protect client systems and data, including firewalls, antivirus solutions, and intrusion detection systems.. . Client Interaction: Communicate clearly and effectively with clients, providing guidance and technical assistance as needed to ensure client satisfaction and system usability.. . Documentation: Maintain detailed and accurate documentation of issues, solutions, and client interactions for future reference and quality control.. . Collaboration: Work closely with Level 1 Support Engineers and other IT teams to ensure thorough understanding and resolution of technical issues. Assist with training and development of junior staff.. . Incident Management: Manage and prioritize multiple incidents and service requests, escalating to higher levels when necessary.Continuous Improvement: Stay updated with the latest industry trends and technologies to enhance your skills and improve the services provided to clients.. . Requirements. . . Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.. . Proven experience in a Level 1 or Level 2 IT support role, preferably within a Managed Service Provider environment.. . Strong understanding of Windows and/or Linux operating systems, network configurations, and server management.. . Experience with cybersecurity protocols and tools, including firewalls, encryption, and . incident response. .. . Familiarity with cloud services (e.g., AWS, Azure) and virtualization technologies is a plus.. . Excellent problem-solving skills and the ability to work well under pressure.. . Strong communication skills, both verbal and written, with an emphasis on thoroughness and clarity.. . Relevant certifications such as CompTIA Security+, Network+, CCNA, or MCSA are highly desirable.. . Benefits. . . We're certified as a Great Place to Work.. . Opportunities for advancement and growth.. . Paid time off.. . Formal education and certifications support.. . Benefits with partner companies.. . Referral program.. . ​Flexible working hours.. . . . .