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Manager, Forward Deployed Engineering (FDE) - AI Agents at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Define and Operationalize the GTM AI Playbook: Build and iterate a scalable framework for deploying and embedding AI Agents into customer workflows—ensuring measurable value, efficiency, and adoption.. Lead a High-Impact Team of FDEs: Recruit, mentor, and inspire a team of forward-deployed engineers focused on implementation, customer success, and repeatable success patterns.. Drive AI Agent Adoption & Outcomes: Align closely with Product, Customer Success, and Sales to ensure our AI Agents are driving real outcomes, are deeply embedded into daily workflows, and are evolving based on market needs.. Develop AI Best Practices & Methodologies: Lead the development of playbooks, deployment templates, and documentation standards to ensure consistent delivery, repeatability, and scale.. Influence the Product Roadmap: Serve as the voice of the customer and field in shaping AI Agent evolution. Translate frontline learnings into actionable feedback for Product and Engineering.. Evangelize AI Internally and Externally: Be a visible thought leader across the company and with strategic customers—helping to bridge the gap between AI potential and business impact.. 9+ years in customer-facing technical roles (e.g., Professional Services, FDE, Solutions Architecture), with 3+ years in a leadership capacity. Proven experience deploying AI, automation, or LLM-powered technologies in enterprise settings. Strong understanding of modern GTM workflows (Sales, SDR, RevOps, Enablement). Experience designing or deploying AI copilots, agents, or workflow-integrated ML systems. Functional familiarity with LLMs, prompt engineering or related tooling. Demonstrated ability to influence cross-functional stakeholders and guide change in complex environments. Experience building and scaling services delivery methodology, collateral, and enablement. Pay range:. $100K - $165K. Flexible time off. 401k to help you save for the future. Generous medical, dental, and vision coverage for full-time employees and their dependents. A parental leave program that includes options for a paid night nurse, and a gradual return to work. Infertility/ assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the Office. Diversity and inclusion programs