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Mid-Market Customer Success Manager at Newsela. Location Information: United States. We’re a team that is dedicated to unlocking the written word for everyone.. Nothing makes us happier than engaged readers. So we’ve built an Instructional Content Platform that brings together fascinating, accessible content with integrated assessments and insights. We’re building a future where vibrant digital reading experiences will supercharge reading engagement and learning in every subject.. Launched in 2013, more than 200 million Newsela articles have been read by students, making Newsela the number 1 online news source for students. When students read articles and take Common Core-aligned quizzes online, they are developing the critical nonfiction literacy skills that empower them to take part in conversations about complex issues, and prepare them for academic and professional success.. Manage a portfolio of mid-market accounts as a go-to partner for district leaders.. Work with districts to identify their goals and build a partnership plan to achieve them.. Leverage data, tech stack, and customer insights to drive product adoption, renewal, and expansion.. Ensure customers have support and resources throughout the Newsela Customer Journey.. Partner closely with Professional Learning team for client-specific professional development training.. 3+ years experience managing a portfolio of accounts in EdTech.. Demonstrated ability to drive revenue through growth, retention, and expansion.. Experience in client success planning with strong relationship building skills.. Mastery in strategically planning and executing client interactions for satisfaction and renewals.. Experience with Gainsight and Salesforce (SFDC) is a plus.. Experience owning renewals as a CSM at an EdTech company is strongly preferred.. Pay range:. $95K - $100K. Incentive stock options.. Benefits package.