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Account Manager at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Manage a high volume of accounts with proactive engagement to drive customer value and adoption.. Develop and build territory strategy plans using data to drive adoption, utilization, and customer sentiment.. Manage the renewal, expansion, and cross-sell attachment of current customers to protect revenue retention.. Build partnerships to realize value, adoption, and business process optimization of the Outreach platform.. Apply successes and best practices from customers to consulting with other customers.. Partner with stakeholders on achieving customer goals, removing roadblocks where necessary.. Apply basic technical proficiency to troubleshoot issues and collaborate with technical teams.. Engage with operations teams and multi-thread within accounts to reach key decision makers.. Support onboarding by coordinating internal resources and aligning with clients for seamless implementation.. Update and manage systems of record to ensure data accuracy and support effective client relationship management.. Identify risks to client health and provide targeted mitigation strategies.. Forecast renewals and expansion pipeline using Outreach’s forecast methodology.. Act as the primary point of contact for customers, assisting with product training and strategic guidance.. Prioritize multiple projects, managing several stakeholders with varying priorities.. Stay abreast of industry trends to increase credibility, e.g., by attending events and conducting research.. Perform other duties as assigned.. Bachelor's degree in a relevant field or equivalent work experience.. At least two years of sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment.. Ability to navigate complex organizational networks.. Strong business acumen to drive transformation with a complex software.. Experience in demonstrating value realization in a product, platform, or service.. Negotiation skills.. Project management skills.. Effective problem-solving skills.. Effective time management and prioritization skills.. Ability to synthesize data from multiple sources to make decisions.. Deep understanding of sales operations, strategies, methodologies, and KPIs.. Knowledge of various sales methodologies for customer usage of the Outreach platform.. Ability to influence decisions without direct authority.. Strong financial acumen to showcase metrics and ROI.. Ability to manage and navigate complex sales cycles up to 4 months.. Ability to build strong relationships and partnerships internally and externally.. Effective communication skills, both written and verbal.. Effective active listening skills with a desire to understand.. Executive presence, strong interpersonal skills, emotional intelligence, and empathy.. Team player with high drive and initiative.. Pay range:. $120K - $180K. Flexible time off. 401k to help save for the future. Generous medical, dental, and vision coverage. Parental leave program with paid night nurse and gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the office. Diversity and inclusion programs