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Customer Success Manager (Mid-Market) at Demandbase. Location Information: United States. Demandbase offers the only end-to-end Account-Based Experience (ABX) solution that helps B2B companies find, engage, and close the accounts that matter most.. Act as the primary point of contact throughout the customer lifecycle. Drive adoption of the Demandbase Platform, measured through platform usage. Onboard new customers. Achieve customer goals by providing proactive ABM best practices, strategies, and use cases. Propose creative solutions to client’s executive sponsors so that critical success issues are proactively addressed. Identify growth opportunities within the client base and work with new business teammates to achieve growth goals. Command credibility with senior marketing executives. Possess a comprehensive understanding of Demandbase products and services. Possess strong presentation, verbal, and written communication skills. Build and maintain strong relationships with multiple contacts within the assigned customer base. Project manage client initiatives – both internally and externally. Resolve customer issues. Advocate for customers internally at Demandbase. Maintain expertise on industry trends/practices and competitive landscape. Develop customer stories, case studies, and client references. Other duties as assigned. 5+ years of relevant work experience in a strategic account management position supporting SaaS customers. Proven success in upsell and cross-sell environments. Experience building and coordinating internal teams and resources. Deep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience. Web 2.0 savvy. Proven experience in managing technical intangible project implementations. Experience helping customers identify gaps in business processes and workflow. Proven success aligning successful solutions, as well as gathering and demonstrating ROI data. Pay range:. $82K - $120K. Up to 100% paid premiums for Medical and Vision coverage. Range of mental wellness resources, including access to Modern Health. Flexible PTO policy. 15 paid holidays in 2025, including a three-day break around July 4th and a full week off for Thanksgiving. No Internal Meetings Fridays. Competitive 401(k) plan. Short-term and long-term disability coverage. Life insurance