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Guest Experience Specialist - Communications (International) at Kasa Living. Location Information: United States. Kasa is a hospitality company that unleashes the potential of livable space for our guests and landlord partners.. Kasa is the next generation of hospitality. To business and leisure travelers, we are purveyors of stylish, high-end apartment living for short-term and long-term stays. To landlords, we are trusted and reliable partners, helping to manage yield and increase operating income in new developments and in existing buildings.. We're a relatively small team, but cover a wide reach. We currently offer Kasas in 20+ markets, including across California and Texas, Chicago, the NYC metro area, Charlotte, Atlanta, Philadelphia, Seattle, Phoenix, Greenville, St. Louis, and are entering new markets each month.. We're looking for passionate high performers to join our growing team. . Build a personal connection with guests through phone, email, and chat support.. Address a variety of needs including questions on building and room access, points of interest, and points of dissatisfaction.. Focus on creating a 5-star guest experience through genuine care, efficient guest support, and problem resolution.. Thrive in an environment with constant change and easily adapt to new processes, technology, and/or procedures.. Effectively manage repetitive, in some cases unpleasant, guest interactions with tenacity, grit, humility, and humor.. Communicate verbally and in writing with genuine care and hospitality that avoids jargon and generalizations.. Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guests’ needs.. Multiple years of experience in the hospitality or service industry.. Effectively execute established processes with precision and address process deficiencies.. Operate with the intention to learn, stretch, and grow by proactively seeking and providing feedback.. Take pride in arriving to work on time and welcome the opportunity to work nights and weekends.. Bilingual ability to facilitate conversations in a second language, such as Spanish, is desired.. Remote Work: Work from anywhere.. Kasa Travel Credit: Free stays with Kasa and discounts for friends and family.. Competitive Salary: Total compensation at or above market rates plus additional earning opportunities.. Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more.