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Senior Enterprise Customer Success Manager at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Analyze data from multiple sources to make recommendations, using knowledge, experience, and judgment to effectively guide and influence customer behavior.. Understand the relationship between objectives/goals and activities to respond effectively to what your customer needs versus what your customer asks.. Know and understand your book of business deeply, including knowing your customers, what they value, their maturity level, and how to help them unlock their potential.. Guide customers on the path to success consistently, including anticipating/resolving risks, tapping internal resources, and maintaining precise alignment on success criteria.. Serve as a trusted advisor to clients by engaging internal and external stakeholders and aligning them to a shared vision.. Apply successes, best practices, and learnings from the experiences of Outreach customers to consult with other customers.. Tailor communications to the audience by contextualizing customer data and positioning return on investment and overall strategy.. Champion the development and follow through on Customer Success Plans that ensure success for accounts across your book of business.. Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from using the platform.. Connect internal teams to maximize customer experience.. Stay abreast of sales and revenue trends to increase credibility in the industry.. Partner with Account Executives in renewals and expansion.. Perform other duties as assigned.. Bachelor’s degree in a related field, or equivalent work experience.. At least 10 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with a complex software platform.. Knowledge of Sales Engagement or Marketing Automation Software and how they integrate with CRMs.. Strong strategic and critical thinking skills.. Effective problem-solving skills.. Ability to synthesize data from multiple sources to make a decision.. Self-starter with a high sense of initiative.. Effective active listening skills and understanding non-verbal cues.. Strong emotional intelligence and empathy.. Ability to build effective relationships.. Ability to influence without direct authority.. Strong communication skills, both verbal and written, with the ability to tailor communications to the audience.. Ability to set realistic goals and drive to those outcomes.. Ability to navigate complex networks within an organization.. Proven experience in growing/maintaining a book of complex or strategic clients.. Domain knowledge in sales processes, sales execution, or go-to-market strategies.. Pay range:. $145K - $175K. Flexible time off. 401k to help you save for the future. Generous medical, dental, and vision coverage for full-time employees and their dependents. Parental leave program including options for a paid night nurse and a gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the office and fun events to celebrate. Diversity and inclusion programs promoting employee resource groups