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Senior Application Support Engineer at Brightflag. Location Information: United States. Gain visibility into operations, maximize productivity, and engage with outside counsel strategically.. Provide detailed technical application support for our java SaaS platform for Tier 2 & 3 issues. Work with global Customer Success teams to handle technical escalations and take ownership of Application Support tickets from troubleshooting through to resolution. Showcase SQL skills by writing complex queries, creating reports, troubleshooting data issues, and providing detailed reporting requirements. Take ownership of issues from escalation to resolution, prioritizing effectively and driving successful outcomes. Provide guidance and advice to App Support team members on complex issues as a senior team member. Tackle challenging, high-impact application support issues to make a real difference for customers. Champion a culture of improvement by suggesting and driving changes in processes, tools, and best practices. 6+ years of experience in web applications support. Strong SQL query and report writing experience. Strong experience supporting Java-based web applications and analyzing application logic. Solid experience analyzing log files using tools like AWS dashboards, CloudWatch, and Elastic Monitoring. Familiarity working with APIs and tools like Postman. Strong analytical and problem-solving skills. Clear communication skills with ability to translate technical specifications to non-technical stakeholders. Highly collaborative with experience working cross-functionally to deliver customer-focused solutions. Ability to write and modify Java and JavaScript code is a bonus. Pay range:. $95K - $105K. 401(k) plan with company match. 20 days PTO + 4 company ‘Reset’ days throughout the year. Comprehensive health insurance, life insurance, and long-term illness/income protection. Fully flexible work location and work patterns. Learning subsidy of $2,000 annually. Book a month program. Access to Pluralsight. Wellbeing program & stipend. Home office set-up supports