We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Director of Customer Success Management at Truv. Location Information: United States. Truv empowers businesses to make confident decisions. Truv is a one-stop income and employment verification solution.. Build, lead, and mentor a high-performing team of Customer Success Managers.. Execute the Customer Success strategy aligned with company goals.. Establish and execute on playbooks for customer onboarding, adoption, renewals, and expansions.. Oversee the customer lifecycle across mid-market and enterprise accounts, ensuring retention, growth, and long-term advocacy.. Partner with Sales, Product, and Support to deliver seamless experiences.. Conduct executive business reviews and act as an escalation point for key customers.. Drive renewal strategy and expansion opportunities in collaboration with Sales.. Own customer health metrics and forecast churn and renewal risk.. Align CSM efforts with revenue goals, including upsell and cross-sell initiatives.. Implement systems, KPIs, and analytics to measure customer health and team performance.. Unblock customer issues and drive QBR’s and expansion efforts.. Optimize processes and tools to scale Customer Success efficiently.. 7+ years of experience in Customer Success, Account Management, or related functions within B2B SaaS or fintech.. 3+ years of people management, successfully building and scaling success or post sales functions.. Track record of driving measurable improvements in usage, customer retention, expansion, and satisfaction.. Ability to execute in a high-growth environment with relationship-building skills, presentation skills, and excellent communication.. Experience working with mid-market and enterprise accounts ($100K+ ARR).. Background in fintech, lending, payroll, or data APIs strongly preferred.. Bachelor’s degree in Business, Engineering, or a related field.. Pay range:. $150K - $190K. Fully remote. Competitive salary and equity package. Health, dental, and vision insurance. 401(k) . Flexible time off. Work with cutting-edge technology and innovative customers. Opportunity to shape the future of financial data access