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Operations Associate at Nutrafol. Location Information: United States. Hair wellness from within.. We’re a growing company. Everything we do, we do to help people grow. Our mission is to be a partner in progress on each unique journey to hair wellness. We provide personalized, natural solutions for healthy hair growth and connect people with doctors who care about hair. We challenge existing treatments and methodologies to continue to advance the frontier of hair science. As we help our customers grow, we grow too- through diversity & inclusion, teamwork & collaboration, and through empowering ourselves and others with our passion for wellness and innovation.. Perform daily fraud-screening on orders flagged for secondary verification before releasing.. Handle and maintain E-commerce, Fraud, Payment Gateway, and 3PL Systems (Magento, Kount, Authorize.net and PayPal preferred).. Handle all Fulfillment/Shipping issues and work closely with 3PL vendors.. Assist and troubleshoot any system issues raised by the customer experience team.. Triage any new projects and issues internally before escalating it to the development team.. Ensure all orders are being fulfilled and tracking is reported to the system in a timely manner.. Handle all order errors and returns.. Liaise directly with the Card Processing Team for account specifics.. Process and submit documentation for chargebacks.. Learn and handle the tasks needed for B2B and Retail channels.. Investigate any potential order and system errors.. Ensure all orders are fulfilled in a timely manner.. Review and release verified orders.. Work closely with the Business Services Executive Team for any shipping related issues escalated by the Business Development Manager.. Bachelor’s degree or equivalent combination of education and experience.. 2-5 years experience in operations and hands-on technical experience.. Knowledge on ecommerce business model (Fulfillment/Shipping needs, Customer Service, User Experience, business processes).. Experience with Kount, Magento, Shopify, Skubana, or Salesforce is a plus.. Strong organizational, time management, communication, process orientation and problem-solving skills.. Experience in analysis and documentation of functional requirements for ecommerce projects.. Ability to multi-task and manage several projects under a tight deadline.. An entrepreneurial spirit with operational skills to ensure projects and ideas are seen through to execution.. Ability to interact effectively with internal business teams at different levels of the organization.. In-state and out-of-state traveling required for on-site audits and 3PL visits.. Flexible mindset willing to accommodate after hours coverage.. Pay range:. $60K - $65K. Fully remote work experience. Comprehensive medical, dental, and vision package, including FSA program. 401K with employer match. Quarterly Bonus Program. Flexible PTO. Two company-wide wellness breaks every day. Free lunch on Tuesdays and Thursdays via Seamless/Grubhub. Monthly wellness stipend. Monthly internet stipend. Monthly cell phone stipend. Annual learning & development stipend. Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays. Free meditation app membership (Headspace). Free Nutrafol subscription. Pet insurance and benefit programs