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IT Support Analyst at Lime. Location Information: United States. Lime is revolutionizing micro mobility and empowering a new urban lifestyle. The mobile app lets riders easily find and unlock our fleet of shared smart bikes and scooters, providing them with a fun, efficient and sustainable way to move around the city.. By partnering with local communities, Lime is working to not only improve transportation, but cultivate a culture centered around active, healthy and sustainable urban living. Lime is based in San Francisco, CA, and is funded by leading VC firms including Google Ventures, Fifth Wall and Andreessen Horowitz.. Manage the full lifecycle of onboarding and offboarding tickets and processes, ensuring timely and accurate IT setup and deactivation. Provide high quality support for technical issues across our environment, with a focus on maintaining a high standard of end user experience. Manage and resolve inbound support requests via ticketing systems, email, Slack, and remote support tools (e.g. Zoom, Splashtop). Maintain and support a variety of systems and devices, including MacOS, Windows, mobile devices, AV equipment, and printers. Provide advance troubleshooting for account issues impacting onboarding, focusing on critical systems including but not limited to Workday, Okta, Google, Slack, Zendesk, Jira, and Confluence. Remotely troubleshoot and resolve onsite IT issues related to conference rooms, printers, and other office systems as needed. Document and update IT policies, procedures, and troubleshooting guides for the IT team and for end user knowledge base articles. Identify trends and recommend process improvements to enhance support workflows and employee satisfaction. Assist with IT related projects and initiatives. 2+ years of IT support experience in a fast paced Enterprise IT environment. Experience managing and maintaining an enterprise ticketing system is preferred (e.g. Zendesk, Jira, or ServiceNow). Outstanding communication skills, which includes the ability to explain complex concepts to nontechnical audiences. Resourceful and creative problem solver with the ability to discover solutions through research, testing, discovery. Ability to work well under pressure, and self manage competing priorities. Experience working cross functionally and fostering stakeholder relationships. Desire to provide exceptional customer service and satisfaction. Team player with excellent communication skills. Attention to detail and a passion for accuracy. Preferred experience: Administration experience with Okta, Jira, Slack, and Google Workspace. Preferred experience: Integrating applications, building workflows and automation. Preferred experience: Familiarity with team based project workflows such as Agile or Kanban. Pay range:. $30 - $40p/h. Benefits may be provided as part of the compensation package, depending on the position offered