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Digital Sales Representative - Expansion at Twilio. Location Information: United States. More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world’s largest organizations to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Berlin, Bogot , Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Prague, Singapore and Tallinn.. Manage and expand customer accounts within the Self Service segment.. Own a book of business with the goal of protecting revenue and driving upsell and cross-sells.. Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.. Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE.. Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.. Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.. Work closely with marketing teams to align on messaging and campaigns.. Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction.. Work with customers across all verticals to understand their business and technical requirements.. Collaborate with cross-functional internal teams to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.. Ability to balance competing priorities and manage multiple projects/deals at the same time.. 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance.. Demonstrated track record of managing business forecasts and financial models.. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.. Analytical account development strategy based on using data to find opportunities and prove value.. Entrepreneurial mindset with appetite to define processes and build programs.. Record of delivering revenue and gross profit results.. Excellent verbal and written communication skills.. Pay range:. $35.34 - $49.04p/h. Competitive pay.. Generous time off.. Ample parental and wellness leave.. Healthcare.. Retirement savings program.. Eligible to earn commissions.. Eligible to participate in Twilio’s equity plan.