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Account Manager at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Manage a high volume of accounts with proactive engagement to drive customer value and adoption.. Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.. Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention.. Build partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform.. Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers.. Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary.. Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams, as needed.. Engage with operations teams and multi-thread within accounts to reach key decision makers.. Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless and high-quality implementation.. Update and manage systems of record, including Outreach, SFDC, and other relevant tools, to ensure data accuracy and support effective client relationship management.. Identify risks or barriers to client health and provide targeted mitigation strategies.. Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.. Act as the primary point of contact for customers, assisting them with product training, strategic guidance, best practices, and selling expertise.. Prioritize multiple projects at the same time, managing several internal/external stakeholders with varying priorities.. Stay abreast of sales and revenue trends to increase credibility in the industry.. Bachelor's degree in a relevant field or the equivalent work experience.. At least two years of experience in sales lifecycle management, account management, or customer success, preferably in a SaaS environment.. Ability to navigate complex networks within an organization.. Strong business acumen to drive transformation and customer outcomes with complex software.. Experience demonstrating value realization in a product, platform, or service.. Negotiation skills.. Project management skills.. Effective problem-solving skills.. Effective time management and prioritization skills.. Ability to synthesize data from multiple sources to make decisions.. Deep understanding of sales operations, strategies, methodologies, and KPIs.. Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform.. Ability to influence decisions without direct authority.. Strong financial acumen to showcase metrics and potential ROI.. Ability to manage and navigate complex renewals and expansions sales cycles (up to 4 months).. Ability to build and cultivate strong, trusting relationships and partnerships both internally and externally.. Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately.. Effective active listening skills with a desire to understand.. Executive presence, strong interpersonal skills, strong emotional intelligence and empathy.. Team player with a high sense of drive and initiative to keep opportunities moving forward.. Pay range:. $120K - $180K. Flexible time off. 401k. Generous medical, dental, and vision coverage for full-time employees and their dependents. Parental leave program including options for a paid night nurse and gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the office and fun events. Diversity and inclusion programs promoting employee resource groups