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Seasonal Customer Service Representative - 2025 Texas at Minted. Location Information: United States. Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market. . Provide excellent customer service through various channels, including live chats, emails, and phone calls. Address customer inquiries, concerns, and issues promptly and professionally. Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs. Document customer interactions thoroughly and accurately in our CRM, while following departmental policies. Use support tools & training including our knowledge base to provide a seamless customer experience. Identify opportunities for improving the customer experience and share those with Customer Service leadership. Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs. A Bachelor’s degree or equivalent work experience. 1+ years of experience working in a customer service setting (preferably at a premium brand). 1+ years of experience of building customer relationships and resolving customer complaints. 1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction. Excellent written and verbal communication skills. High attention to detail, are organized, and able to follow through. Experience with Salesforce or other CRM software a plus. Pay range:. $16.19 - $17.65p/h. Paid Sick Leave. Minted Friends and Family Discount. Access to employee perks portal