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Customer Experience Associate (Eastern or Central timezone) at Nutrafol. Location Information: United States. Hair wellness from within.. We’re a growing company. Everything we do, we do to help people grow. Our mission is to be a partner in progress on each unique journey to hair wellness. We provide personalized, natural solutions for healthy hair growth and connect people with doctors who care about hair. We challenge existing treatments and methodologies to continue to advance the frontier of hair science. As we help our customers grow, we grow too- through diversity & inclusion, teamwork & collaboration, and through empowering ourselves and others with our passion for wellness and innovation.. Answer customer calls (4-5 hour per day), and reply to email inquiries in a fast-paced environment.. Act as a point of escalation for complex customer and process issues.. Resolve high-priority customer escalation.. Assist customers with navigating the Nutrafol website.. Become an expert on our product.. Think quickly on your feet to customize creative solutions.. Prioritize daily tasks and direct assignments to aid in maximizing efficiency.. Manage Ad-hoc projects as needed.. Take on additional responsibilities and training to improve overall customer experiences.. 1-3 years in a customer experience-related role; e-commerce or startup preferred.. Proficient using platforms such as ZenDesk, Salesforce, Ecommerce platforms (Shopify, Magento, etc.) Microsoft Office and Google Workspace products.. Stellar written and verbal communication skills.. Demonstrated positive approach toward customers.. Passion for understanding problems and are solution-oriented.. Head for science as it pertains to health and wellness.. Self-starter with an entrepreneurial spirit.. People person and enjoy making someone smile.. Bilingual in English/Spanish preferred.. Pay range:. $50K - $55K. Fully remote work experience. Comprehensive medical, dental, and vision package, including FSA program. 401K with employer match. Quarterly Bonus Program. Flexible PTO. Two company-wide wellness breaks every day. Free lunch on us every Tuesday and Thursday via Seamless/Grubhub. Monthly wellness stipend. Monthly internet stipend. Monthly cell phone stipend. Annual learning & development stipend. Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays. Free meditation app membership (Headspace). Free Nutrafol subscription. Pet insurance and benefit programs