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Senior Enterprise Customer Success Manager at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Analyze data from multiple sources to make recommendations and influence customer behavior.. Understand the relationship between objectives/goals and customer needs.. Know and understand your book of business deeply.. Guide customers in a consistent and regular manner, resolving risks and aligning on success criteria.. Serve as a trusted advisor, engaging internal and external stakeholders.. Apply successes and best practices from other Outreach customers to current clients.. Tailor communications to the audience and contextualize customer data.. Champion the development and follow through on Customer Success Plans.. Complete activities to ensure customer satisfaction, engagement, and value from the platform.. Connect internal teams to maximize the customer experience.. Stay abreast of sales and revenue trends in the industry.. Partner with Account Executives on renewals and expansions.. Perform other duties as assigned.. Bachelor’s degree in a related field, or equivalent work experience.. At least 10 years of experience in CSM, Account Management, or related roles in SaaS.. Knowledge of Sales Engagement or Marketing Automation Software and CRM integration.. Strong strategic and critical thinking skills.. Effective problem-solving and data synthesis skills.. Strong emotional intelligence and empathy.. Strong communication skills, verbal and written.. Proven experience in growing or maintaining complex client accounts.. Domain knowledge in sales processes, sales execution, or go-to-market strategies.. Pay range:. $145K - $175K. Flexible time off. 401k to help save for the future. Generous medical, dental, and vision coverage for full-time employees and their dependents. Parental leave program with options for paid night nurse and gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the office. Diversity and inclusion programs promoting employee resource groups