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Enterprise Customer Success Manager at Newsela. Location Information: United States. We’re a team that is dedicated to unlocking the written word for everyone.. Nothing makes us happier than engaged readers. So we’ve built an Instructional Content Platform that brings together fascinating, accessible content with integrated assessments and insights. We’re building a future where vibrant digital reading experiences will supercharge reading engagement and learning in every subject.. Launched in 2013, more than 200 million Newsela articles have been read by students, making Newsela the number 1 online news source for students. When students read articles and take Common Core-aligned quizzes online, they are developing the critical nonfiction literacy skills that empower them to take part in conversations about complex issues, and prepare them for academic and professional success.. Monitor the health of the portfolio and manage the client life cycle.. Work with internal teams to ensure client engagement with Newsela’s solutions.. Manage customers through the Newsela Customer Journey.. Partner with Sales, Marketing, and Support teams.. 3+ years of enterprise level CSM experience in Educational Technology.. Demonstrated history of hitting and exceeding company OKRs.. Capability to drive customer retention and forecast accurately.. Manage a portfolio of clients and build strategic plans.. Proven history of partnering with Sales teams to achieve revenue goals.. Regular travel to meet with customers and prospects, depending on business needs.. Gainsight and Salesforce (SFDC) experience is a plus.. Pay range:. $85K - $88K. Incentive stock options.. Comprehensive medical benefits with employer contribution.. Financial benefits such as a 401(k) plan with employer match.. Flexible PTO plus 10 company holidays and winter break.. Professional development allowance for external learning opportunities.. Pet insurance, free access to the Calm app.. Inclusive benefits for supporting families such as parental leave, fertility support, and adoption.