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Director of Customer Success - Identity Security - West at Saviynt. Location Information: United States. The #1 Converged Identity Platform with Intelligent Access Governance for Employees, Third Parties & Machines.. Develop and execute a comprehensive Customer Success strategy integrated with business objectives.. Establish goals and KPIs for customer satisfaction, retention, and revenue.. Collaborate with leadership for strategic alignment of initiatives.. Directly manage the West Coast team of Enterprise Customer Success Managers (CSMs).. Ensure team provides strategic adoption recommendations and routine health checks.. Oversee implementation and optimization of Customer Success processes.. Monitor key metrics to manage risks and unlock opportunities.. Own and drive renewal and expansion numbers, meeting and exceeding revenue targets.. Develop strategies for retention, up-sell, and cross-sell opportunities.. Forecast renewals and expansion revenue collaboratively.. Lead, mentor, and grow a high-performing team.. Build executive-level relationships with key stakeholders.. Champion customer feedback internally.. 8+ years of progressive experience in Customer Success leadership.. 4+ years in a senior leadership position at a Cybersecurity SaaS company.. Deep knowledge and hands-on experience in Identity and Access Management (IAM).. Expertise in large-scale cloud, hybrid, and on-premise IT architectures.. Experience building and leading high-performing Customer Success teams in SaaS.. Exceptional strategic thinking and problem-solving skills.. Proven track record exceeding ambitious renewal and expansion targets.. Experience with Customer Success platforms like Gainsight.. Medical, Dental, Vision, Life Insurance. 401K. Unlimited PTO. Sick Time. Holiday Parties. Daily Catered Lunches. Employee Recognition Programs. Team Socials