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Guest Experience Specialist - Reservations (International) at Kasa Living. Location Information: United States. Kasa is a hospitality company that unleashes the potential of livable space for our guests and landlord partners.. Kasa is the next generation of hospitality. To business and leisure travelers, we are purveyors of stylish, high-end apartment living for short-term and long-term stays. To landlords, we are trusted and reliable partners, helping to manage yield and increase operating income in new developments and in existing buildings.. We're a relatively small team, but cover a wide reach. We currently offer Kasas in 20+ markets, including across California and Texas, Chicago, the NYC metro area, Charlotte, Atlanta, Philadelphia, Seattle, Phoenix, Greenville, St. Louis, and are entering new markets each month.. We're looking for passionate high performers to join our growing team. . Build personal connections with guests through phone, email, and chat support.. Address a variety of questions and scenarios of travelers considering booking a Kasa stay.. Create a 5-star guest reservation experience through genuine care and efficient reservation support.. Assess guests' travel needs and recommend suitable Kasa accommodations resulting in booking.. Thrive in an environment with constant change and easily adapt to new processes, technology, and procedures.. Effectively manage repetitive guest interactions with tenacity, grit, humility, and humor.. Communicate verbally and in writing with genuine care and hospitality.. Approach problem resolution with confidence, empathy, and creativity.. Multiple years of experience in the hospitality or service industry.. Effectively execute established processes with precision and identify process deficiencies.. Operate with a growth mindset by seeking and providing feedback.. Reliable, with a commitment to arriving on time and flexibility to work nights and weekends.. Remote Work: Work from anywhere.. Kasa Travel Credit: Free stays and discounts for friends and family.. Competitive Salary: Compensation at or above market rates with additional earning opportunities.. Other Perks: Eligible roles may receive a wi-fi stipend, home office stipend, and more.