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Platform Support Manager at Saviynt. Location Information: United States. The #1 Converged Identity Platform with Intelligent Access Governance for Employees, Third Parties & Machines.. Oversee Level 2/3 technical teams for rapid resolution of complex issues impacting the SaaS platform.. Drive continuous improvement across operational workflows, including incident response and formal problem management.. Report on key operational metrics and implement strategies to meet or exceed targets.. Collaborate with SRE and Product Engineering teams to enhance platform observability and automate response activities.. Lead, mentor, and develop a geographically diverse team of platform engineers and specialists.. Establish and maintain operational boundaries and SLEs with internal partners to ensure seamless service handoffs.. Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment.. Minimum 2-3 years of direct people management experience with a large, geographically diverse team.. Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, and MySQL.. Strong process knowledge in Incident, Problem, and Change Management.. Proven ability to implement and drive process adherence.. Exceptional communication skills for technical and executive audiences.. Proven experience in managing and reducing technical debt within a platform.. Pay range:. $170K - $221K