We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Senior Customer Success Manager at Qualio. Location Information: United States. At Qualio, our mission is to help teams building life-saving products get to market in less time, with less cost and less risk. We're bringing fresh thinking to a slow-moving industry that's ripe for change, and it's working - Qualio is the #1 fastest growing platform for emerging life sciences companies and is used in over 75 countries. . Qualio is the first quality platform that helps life sciences companies become quality-driven and accelerate growth. At its foundation is a modern QMS that enables companies to move from disconnected sources, tools and data to streamlined workflows and powerful insights using software that is simple and fun to use.. Our team is global, with offices in San Francisco, CA, Dublin, Ireland, and Wroclaw, Poland. Join our team today to share in the experience and learn from incredibly talented people from all over the world.. Maintain a revenue base by managing retaining and expanding a book of business. Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate. Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage. Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base. 5+ years of Customer Success in a B2B SaaS company. Proven expertise in driving account expansion in large accounts. Experience in building multi-threaded relationships in assigned customer accounts. Demonstrated experience as a trusted advisor to customers. Great communication skills across multiple mediums (video conference, phone, email). Experience in customer success planning. Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares). Exceptional organizational and time management skills. The ability to thrive in a remote, fast-paced environment. Experience in quality, healthcare or life sciences industries. Experience with eQMS systems. Familiarity with the following regulations: ISO-9001, ISO-27001, ISO-27701, or ISO-13485. Competitive salary. Flexible holidays. Unlimited Time Off. Professional development stipend. Working space allowance / home office budget. Opportunity to make a difference through helping life-saving products to get to market