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Client Account Executive, Commercial at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.. Build effective partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform.. Advise and guide customers to achieve their desired business outcomes and return on investment.. Develop and build account strategy plans using data from various sources to drive adoption, utilization, and customer sentiment.. Manage and close renewals at a high rate to protect revenue retention.. Develop plans to mitigate churn or contraction.. Discover, nurture, and close expansion opportunities within customers.. Forecast renewals and expansion pipeline with accuracy using Outreach’s forecast methodology.. Provide impeccable customer service in all interactions.. Act as a single point of contact for customers, assisting them with product training, strategic guidance, best practices, and selling expertise.. Perform other duties as assigned.. At least two years of account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment.. Proven experience demonstrating value realization in a product, platform, or service.. Proven experience influencing product or platform adoption and utilization at customers.. Effective project management skills.. Ability to influence decisions without direct authority.. Strong financial acumen to showcase metrics and potential ROI.. Ability to manage complex renewals and expansions sales cycles.. Ability to build strong relationships and partnerships both internally and externally.. Knowledge of various sales methodologies to apply to customer usage of the Outreach platform.. Strong negotiation skills.. Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience.. Executive presence and strong interpersonal skills.. Team player with a high sense of drive and initiative.. Pay range:. $90K - $165K. Flexible time off. 401k. Generous medical, dental, and vision coverage for full-time employees and their dependents. Parental leave program with options for paid night nurse and gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the office. Diversity and inclusion programs promoting employee resource groups