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Support Engineer at AssemblyAI. Location Information: United States. AssemblyAI is an applied artificial intelligence company. We use the latest deep learning technology to build practical products that bring futuristic ideas to life.. Our team includes researchers, engineers, and designers that have worked at some of the largest technology companies all over the world. Our main office is located in downtown San Francisco.. At AssemblyAI, we believe that cutting edge artificial intelligence technology should not be limited to only those with the funding or resources to invest in it.. Our goal is to help make creative, new ideas possible by making AI technology accessible to everyone through easy to use products, whether you are an independent developer, startup, or global company.. Be the first line of support for AssemblyAI's customers, ensuring smooth API integration.. Serve as the product expert, answering technical questions over live chat, Slack, and email.. Wear multiple hats in customer interactions, acting as technical support, solutions advisor, or account manager.. Act as liaison between customers and engineering team for bug reports, feature requests, and technical issues.. Manage and contribute to technical resources, including documentation, SDKs, and third-party integrations.. 1 year+ experience in a similar support role.. Prior customer or client-facing experience, ideally in a high-growth startup environment.. Experience working in a technical role, such as technical support or software developer.. Ability to understand and translate technical language between clients and engineering teams.. Experience working with REST APIs.. Ability to demonstrate and explain API knowledge.. Capability to creatively apply API functionality to solve use cases.. Pay range:. $114K - $163K