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Client Success Manager at Big Health. Location Information: United States. Our purpose is to help millions back to good mental health. We do this by creating fully-automated and highly personalized digital therapeutics for mental health. . Designed by leading clinical experts, our solutions feature cognitive and behavioral techniques — Sleepio™ for helping individuals address poor sleep, and Daylight™ for helping individuals address worry and anxiety. With offices in London and San Francisco, our products are used by large multinational employers and major health plans to help improve sleep and mental health. To date, more than 12 million people across 60+ countries have access to Sleepio or Daylight.. Build strong, consultative relationships with employer clients to become a trusted partner and advisor supporting the mental health of client populations through utilization of Big Health’s products.. Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among client populations.. Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction.. Think strategically and work cross-functionally to troubleshoot client requests.. Take responsibility for up-sell opportunities and contract renewals.. Become a product expert and internal champion for clients' needs as our offerings evolve.. Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to clients.. Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders.. Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment.. Ability to act proactively to influence key stakeholders and drive decisions.. Strong executive presence and ability to communicate confidently with senior benefits leaders.. Strong attention to detail with complete ownership of accounts and measure their success.. Clear, collaborative communication skills and willingness to support Big Health team.. Proficiency in building clear, insight-driven presentations (PowerPoint/Google Slides) and analyzing data (Excel/Google Sheets); familiarity with Looker and Salesforce is highly desirable.. An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred.. Curiosity, humility, proactivity, patience, and drive.. Pay range:. $110K - $125K. Generous vacation policy. Professional development fund. Flexible working arrangements. Competitive salary packages including stock options. Benefits including discretionary bonuses and equity