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Client Success Manager at Big Health. Location Information: United States. Our purpose is to help millions back to good mental health. We do this by creating fully-automated and highly personalized digital therapeutics for mental health. . Designed by leading clinical experts, our solutions feature cognitive and behavioral techniques — Sleepio™ for helping individuals address poor sleep, and Daylight™ for helping individuals address worry and anxiety. With offices in London and San Francisco, our products are used by large multinational employers and major health plans to help improve sleep and mental health. To date, more than 12 million people across 60+ countries have access to Sleepio or Daylight.. Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies.. Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors; run executive business reviews that align on outcomes and next-best actions.. Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria.. Standardize and improve CS playbooks.. Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement.. Lead cross-functional workstreams across various departments to support the delivery of program outcomes.. Proactively identify and mitigate risks and issues.. Partner with teams on renewal and expansion strategy; contribute to SOWs, amendments, and forecasting.. Provide timely updates and executive-ready summaries to senior leadership and customer sponsors.. Partner with executive stakeholders, provider leaders, and clinical champions to drive utilization, adherence, and outcomes.. Coordinate with internal teams and customer stakeholders to reach eligible populations and maximize activation.. Monitor and optimize provider and program performance using data to define, measure, and improve success.. Maintain Salesforce for account, opportunity, contact, activity, and forecast data.. Build and leverage existing Salesforce dashboards to surface adoption, risk, and growth signals.. Develop and maintain executive-ready documentation, including account plans, committee materials, and reports.. Analyze program performance for customer executives and internal leadership.. Support the Finance team in financial reporting, invoicing, and forecasting.. 8+ years in Client Success, Account Management, or Consulting with significant ownership of healthcare accounts.. Bachelor’s degree required; MBA/MPH or relevant graduate degree preferred.. Deep familiarity with healthcare operations and change management within regulated environments.. Excellent organizational and time-management skills.. Exceptional communication and interpersonal skills with demonstrated executive presence.. Analytical fluency and the ability to translate data into ROI narratives.. Experience collaborating cross-functionally and coordinating complex programs.. Comfort with analytics tools and CRM/CS tools.. Experience in digital health and/or behavioral health is a plus.. Pay range:. $138K - $168K. Generous vacation policy.. Professional development fund.. Flexible working arrangements.. Competitive salary packages including stock options.