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Technical Account Manager, JARVISS at Everbridge. Location Information: United States. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. . Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution.. Establish a formal governance model with the client and conduct periodic stakeholder meetings.. Develop a continuous product education and awareness program and deliver training sessions as required.. Set and track customer satisfaction metrics and develop an action plan to improve these metrics.. Troubleshoot customer concerns and ensure critical issues are documented and escalated for resolution.. Provide Critical Event Management support through reports, exercises, and drills.. Serve as a customer advocate within Everbridge.. Travel to customer locations as needed.. Produce integration requirements specifications in the form of interface control documents.. Provide effective feedback to the team on project status.. Active Secret Clearance. 8-10 years of experience in emergency or risk management in a field-facing technical capacity. 3+ years in an on-site customer-facing support or consulting role. Strong project management skills. Strong technical/software skills. Ability to handle & support conflicting priorities. Customer relationship management. Working knowledge of Internet-hosted applications, highly available architectures, computer security, telephony, and networking. Strong knowledge of database architectures and methodologies; ideally Microsoft SQL Server. Proven understanding of global corporate account business needs. Previous consulting experience with emergency preparedness or business continuity best practices is a plus. Excellent written and verbal presentation and communication skills. Strong critical thinking, analytic, and problem-solving abilities. Ability to facilitate and lead cross-functional teams. High energy level and a “can do” attitude. Strong time management skills with proficiency in the Microsoft Office Suite and web-based applications. Ability to travel locally and internationally as needed. Pay range:. $84K - $115K. Healthcare benefits. Dental benefits. Parental planning and mental health benefits. Disability income benefits. Life and AD&D insurance. 401(k) plan and match. Paid time off. Fitness reimbursements