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Identity Security - Sr. Customer Success Manager - IAM/IGA - NYC/North East at Saviynt. Location Information: United States. The #1 Converged Identity Platform with Intelligent Access Governance for Employees, Third Parties & Machines.. Serve as the primary point of contact for customers after implementation.. Manage the subscription renewal pipeline and maintain cognizance of customer health to proactively eliminate barriers to adoption and value.. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.. Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities.. Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.. Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement.. Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships.. Plan education for customers on new features and releases.. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.. Expert knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background valuable.. Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.. History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business.. Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies.. Previous experience within a customer success role within a SaaS organization.. Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes.. Experience in process improvement, decision-making, planning, analysis, and service excellence.. Available to travel to customer sites as needed (up to 50%).. Pay range:. $150K - $180K. Medical, Dental, Vision, Life Insurance. 401K. Unlimited PTO. Sick Time. Holiday Parties. Daily Catered Lunches. Employee Recognition Programs. Team Socials