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Customer Care Specialist at Hungryroot. Location Information: United States. Hungryroot is the online grocery service that makes healthy eating easy and personal.. Respond to a high volume of customer comments and questions across email, phone, SMS, live chat, and social media while consistently meeting daily resolution targets, First Response Time goals, and SLA commitments.. Moderate the Facebook Group and other brand communities by reviewing and approving posts, removing off-topic or harmful content, responding to questions and ensuring conversations align with community guidelines.. Produce a weekly social community roundup that captures feedback on digital product, grocery discovery, and customer service themes.. Strengthen and grow our reputation on Reddit and Trustpilot through proactive engagement, thoughtful responses, and awareness of platform norms.. Identify emerging topics across social channels and translate them into actionable insights for Operations, Marketing and Product teams.. Lead quality control across brand voice, tone, and engagements while consistently achieving Customer Satisfaction (CSAT) goals.. Support lifecycle messaging through Braze by assisting with issue and shipping communications sends during high-impact moments.. Maintain and update Zendesk macros, Help Center FAQs, and AI-Agent templates to ensure customers have access to accurate and timely information.. 2+ years in a customer-facing support or communications role. Experience managing social channels or online customer communities (Facebook Group preferred). 1+ years of experience working with a CRM platform (Zendesk (preferred), Kustomer or Gorgias). Familiarity with Braze a plus. Excellent copywriting and editing skills. Open to traveling for team building opportunities throughout the year. Emotionally intelligent, solution-oriented communication. Organized, detail-oriented, and comfortable navigating multiple tools. Motivated, positive, proactive, and transparent attitude with the ability to jump right in. Passion for healthy living and brightening customers’ days. Pay range:. $40K - $50K. Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!. Equity. Unlimited vacation policy. Universal paid parental leave. Monthly Hungryroot credit for delicious, healthy groceries. Comprehensive health, vision, dental, and life insurance. 401k with Company Match. A work from home stipend to support your initial home-office setup